Technical Support Manager (Véto-pharma)

About UsVéto-pharma is a French pharmaceutical company that develops, produces, and distributes a range of innovative products to support honeybee health.Our expertise guarantees the quality of our products, which are distributed in more than 35 countries around the world, positioning Véto-pharma as the current worldwide leader in honeybee health.Véto-pharma is also a recognized CDMO for the animal health industry with a 10.000 m2 GMP facility, providing the best European players with services of development, manufacturing and packaging of medicine and feed supplements for veterinary use.Job SummaryVéto-pharma is looking for a Technical Manager to support our technical operations and strategic agenda in North America & Canada.He/she will be integrated into the Bee Research, Innovation & Technical Department and in close collaboration with Sales and Marketing teams. He/she will be reporting directly to the Head of the Bee Research, Innovation & Technical Department based in France.He/she will bring scientific and practical knowledge to our teams and customers.Job ResponsibilitiesCreation of technical material for the marketing products in coordination with Marketing and Sales teams.Creation of technical material for our Newsletters in coordination with the Marketing team.Creation of technical material for internal training of the teams (Marketing, Sales…)Customer Service & Support to answer any customers’ needs and forward any requests to Sales team and/or ManagementBuild a strong network of researchers, beekeepers and KOL to be recognized as the technical reference and point of contact for Veto-pharmaOrganization of trials (implementation with partners, follow-up) with our range of products in coordination with the Sales team.With the objective to build a strong presence on the different Beekeeping conferences / meetings / training courses (for partners) in coordination with the Sales team and Management (locally and abroad).Plan and monitor the technical budget for the area.Answer pharmacovigilance cases in coordination with Sales and Regulatory teams (data collection, interpretation, feedback to customers, follow-up to Regulatory team).Required Education And Experience5-7 years of experience as a Technical Manager ideally in the animal health industry (knowledge in the beekeeping industry is a plus)Bachelor of Science. Veterinary/Biology background preferredExcellent organizing skillsStrong ability to effectively communicate & partner with customers and internal stakeholdersExcellent verbal and written communication skills and ability to prepare and deliver presentationsThe ability to work and engage with different cultures will be valuable.Ability to work in an agile, fast-paced work environment.Fluent English is required.Key SkillsTeam playerResults and strategy orientationCostumer focusCommitment and openness to work in a medium size business aiming to growStrong communication and interpersonal skills