Sales Manager - Mall Of America

SummaryLead and manage a high-performing showroom sales team at Mall of America to deliver exceptional client experiences while achieving sales, KPI and profitability targets. Act as the operational link between sales, operations and clients, ensuring processes, visual standards and controls are maintained and improved. Coach and develop colleagues, drive performance, and represent the showroom across internal and external meetings.ResponsibilitiesModel and ensure exceptional client service for all internal and external clientsPlan and execute floor and showroom business plans to meet sales and profit targetsManage discounts, costs and operating budgets to maintain financial controlsLead, coach and performance manage floor colleagues; provide feedback and developmentOrganize daily/weekly tasks, training, VM changes and out-of-hours meetingsMaintain visual merchandising to company standardsManage till operations and associated transactional proceduresReceive and deliver client repairs and size timepieces when Service Consultants are unavailableConduct competitor analysis and represent the showroom at meetingsRequirementsRetail management experience, ideally within a luxury environmentProven track record of delivering sales performance and management achievementsAbility to develop and implement business strategies and improve operating efficiencyNumerate with ability to analyze sales performance and manage costsExperience leading, mentoring and coaching high-performing sales teamsIT literate with proficiency in POS systems and Microsoft OfficeAbility to thrive in a fast-paced, high-volume retail locationJewelry or watch product knowledge and advanced selling/negotiation skills desirableJ-18808-Ljbffr