Bilingual Senior Client Service Manager, Payroll

Overview In this role you lead a bilingual client services team within ADP’s payroll and HCM domain, shaping daily operations and client outcomes. You partner with executive-level clients and cross-functional teams to stabilize at-risk accounts and drive book expansion. You’ll mentor staff, manage performance, and influence strategic initiatives, all while sustaining an inclusive, collaborative culture. This position offers impact through people leadership, client advocacy, and data-driven problem solving in a fast-paced environment. Compensation / BenefitsDay 1 benefitsCompany paid time off for volunteeringOngoing training and development opportunitiesBest-in-class benefitsCareer growth in agile, fast-paced environmentflexible and inclusive culture ResponsibilitiesLead daily activities of an Account Manager team ensuring deadlines, quality, and goalsModel cultural behaviors: ownership, client advocacy, teamwork, business acumenDevelop and drive client management strategies using data and client experience informationCollaborate with cross-functional partners to address challenges and stabilize at-risk client businessCommunicate effectively with executive clients, maintaining strong presence and relationship managementParticipate in financial forecasting and loss forecast inputManage escalated issues and provide directionAlign with Business Unit strategic goals and standard workflowsServe as a consultant to other groups and mentor team membersTrack productivity/ performance and coordinate Individual Development PlansProvide direction as acting backup to Director and prepare reports for leadershipEvaluate associates and conduct quarterly performance reviewsOversee hiring/firing with HR and possibly Workforce Management dutiesContribute to task forces and strategic initiatives across units Key requirementsAt least 5 years of client service experienceAt least 3 years of people leadership experienceFluent in Spanish and EnglishSuperior client service and communication skills (verbal and written)College degree preferred but not required (consider alternative experiences)collaborationproblem-solvingcommunicationProficiency in Microsoft OfficeExperience with payroll/HCM policies and proceduresStrong data/analytics capabilities (data-driven decision making)