Turnkey Installer

Expectations/Scope of Work: The role of Turnkey Installer is dual in purpose. The first is to service the customers by ensuring quality control on installation and service and generally seeing to the smooth relationship between customer and company. The second is to act as a conduit between operations, sales, and customer service to improve communication in all technical aspects. Major Responsibilities, this includes, but is not limited to the following: Installation Service Reports and Records Quality Control General Associated Duties Installation: Inspection of installations for quantity, quality and technical issues as assigned by the Installed Products Manager. Understand all installation manuals for all installed products. Ensure daily completion of assigned jobs. Meet with sales staff or customer as required on the job to ensure installation of required products. Act as the conduit between Sales, Inside Operations and Customer. Installation may include, framing, gas lines, electrical, trim work, masonry work, demolition, fireplace installation, metal stud framing, custom pergola installs, custom screens and clean up. Service: Inspection of service jobs for quantity, quality and technical issues as assigned by Installed Products Manager. Can complete certain aspects of a service job in needed situations. (Preps, basic service calls, water leaks, etc.) Reports and Records: Complete and file all reports requested by Installed Products Manager. Keep record of specific installation requirements for different areas. Complete daily truck forms. Return all purchased items receipts. Record all serial numbers for installed products. Complete and send progress and completion pictures on every job. Quality Control Ensure installations are being performed above set expectations of management and surpass customer expectations. Make sure service quality is above customers’ expectations by inspecting cleanliness of product and improve completion rate. Assist in setting expectation levels on all quality issues that relate to the above areas. General: Keeps the Installed Products Manager informed on a timely basis of anything that could affect the company’s operations and profitability. Perform any other duties not specifically stated here, which the Installed Products Manager may assign. Keep informed of any changes that may take place within a customer’s organization that may be of interest to management. Remain flexible because daily duties will change frequently. Back up of all areas will be required. Some travel may be required. QUALIFICATIONS AND REQUIREMENTS 0-1 years of experience in construction industry Excellent communication and interpersonal skills Solid time management and prioritization skills Positive attitude and team player Detail and service oriented Valid Driver’s License and Good Driving Record