Front Desk Staff (FT) - Cliffs of Id

Touchstone Climbing owns and operates 17 climbing gyms across California. But we're more than gyms -- We're a community. In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.About The RoleAt Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.Cliffs of Id is is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a full time position, working 30 or more hours per week.Job Duties Include But Are Not Limited ToEnsuring all visitors complete necessary waivers, check in and adhere to gym policiesMaking all visitors feel welcome, answering calls, and responding to emails at the front deskProcessing memberships and online transactionsManaging calendar reservationsFinding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional mannerSelling merchandise and climbing gear in our retail shopEnsuring that climbing and gym safety standards are being met, giving guidance in a professional manner when neededMaintaining a clean gym, with no cleaning task left undoneSupport other team members and contribute to a positive team environmentAdditional opportunities to work with our communities and classes may be available in the future for interested candidatesRequirementsFlexible availability, including evenings and weekends (no exceptions)Passion for climbing and knowledge of climbing terminology and safety practicesAbility to remain friendly and calm while managing customer needs in a variety of situationsHighly self-directed and motivated; if you see a task that needs to be done, you do itComfortable and proficient working with computers and point of sales systemsAbility to multitask and work efficiently in a fast-paced environmentCustomer service, service industry, or office management experience is a plus but not requiredCurrent CPR and First Aid certification is a plusCompensationStarting Pay is $21.00/hour. This is a full-time position, working 30 or more hours per week. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.BenefitsAt Touchstone, we value our employees and offer a comprehensive benefits package for full time employees, including:Health Insurance – Choose from two Kaiser Permanente plans:90% employer-paid coverage for employees and 70% for dependents of Kaiser’s top-tier, no-deductible, low-copay plan100% employer-paid coverage for employees and 70% for dependents of a higher-deductible Kaiser planDental Insurance – 80% employer-paid coverage for employees and 65% for dependentsVision Plan - 100% employer-paid coverage for employees and 70% for dependentsMedical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expensesMental Health Services - Access to Modern Health and Calm401(k) Retirement Plan – Employer match availablePaid Time Off – Vacation and sick leave providedFree Gym Membership – Access to all Touchstone facilities for employee and a +1 membership for a partner, family member, or friendGuest Passes - Unlimited guest passes to get a non-member entry to a gym free of charge when accompanied by the employeePro Deals & Staff Discounts – Discounts on gear purchased at our gyms and industry pro dealsFlexible Work Schedule – Supporting work-life balanceWe believe in fostering a supportive and rewarding work environment where our employees can thrive.If this sounds like something you’d love to do, we want to hear from you! Click Apply now to submit your application!