Spa Concierge

The Ocean House seeks Spa ConciergePrimary Job Responsibilities:Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.Greet guests and members in a warm and engaging fashion, with polite and appropriate conversation.Pro-actively addressing guest concerns or questions, offering alternative solutions as needed.Utilize computer systems to efficiently and accurately enter spa appointment information and collect accurate billing information, process payment information and finalize retail sales.When appropriate, utilize suggestive selling techniques to offer guest enhancements, retail and other outlet offerings.Conduct guest tours and escorts of Spa areas, fitness, and pool. Secondary Responsibilities:Maintain Spa retail area with stocking, inventory count, and light cleaning as necessary.Complete required reports and paperwork as directed by supervisor.Utilize computer systems to create guest itineraries, respond to e-mail inquiries in a prompt manner, generate system tickets for Ocean House procedures and other software systems as needed.Other duties as assigned.Past Work Experience: Prior guest service experience preferred.Prior spa experience strongly preferredCommunication: Exceptional emotional intelligenceMust speak clearly and understandablyExceptional conversation and telephone skillsPhysical Requirements: Ability to stand for duration of shiftAbility to look at a screen for duration of shiftOccasional ability to lift up to 15 poundsEnvironment: Performance of duties occurs indoors in temperature controlled setting.