Patient Call Center - Urology

Job TitleResponsible for answering inbound calls in a centralized call center environment.Schedules appointments and answers questions while providing timely, accurate, and excellent customer service, while adhering to department standards and provider protocols.Communicates to patient a recommendation for appointment times and locations; including multi-specialty and multi-location(s).Obtains, verifies, and updates patient information; maintains confidentiality according to policies:Patient demographicsPre-registration of patientsInsurance contracts and coverageElectronic Health RecordOther data fields as neededAchieves a minimum call standard as pre-determined by department goals. Maintain 90% or higher call quality thresholdAdheres to the call center schedule while being accountable to follow specific call quality guidelines and measurements.Clearly communicates patient responsibilities to prep for upcoming appointments or tests.Must be knowledgeable and conversational in all health insurances that are par or non-par with SMG.Coordinate appointment scheduling with billing department as neededMust be comfortable with extensive computer use, navigating multiple applications while engaging in conversations with patients or clinical office staff.Education, Certification, Computer and Training Requirements:High School Graduate/GED required.2 years' customer service experience preferred.2-4 years' related experience preferred.Ability to communicate in English, both orally and in writing required.Strong interpersonal and customer service skills required.Knowledge of medical terminology preferred.Ability to organize and perform multiple tasks in a timely manner required. Strong attention to detail required.Previous office and computer experience required. Experience with Standard Office Technology in a Window based environment preferred.Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.Pay Range: $18.13 - $22.02 HourlyThe provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.