Technical Support Specialist

Technical Support SpecialistThe Technical Support Specialist provides front-line technical assistance to internal users and/or customers, ensuring timely resolution of hardware, software, and systems issues. This role troubleshoots problems, documents solutions, and escalates complex issues while delivering a high level of customer service.*** This role is fully onsite in Postville, Iowa.Key Responsibilities:Provide Tier 1/Tier 2 technical support via phone, email, chat, or ticketing systemTroubleshoot hardware, software, network, and application issuesDocument incidents, resolutions, and procedures clearly and accuratelyEscalate unresolved issues to appropriate teams and follow through to resolutionSupport user onboarding, system access, and basic configurationsQualifications:Experience in technical support, help desk, or IT support role (they are also open to someone more entry-level in IT)Knowledge of Windows/Mac OS, basic networking, and common business applicationsStrong communication, problem-solving, and customer service skills