Wireless Customer Representative

We are an authorized AT&T partner based in Springfield, MO, and we're growing our team. We're looking for a driven and personable Wireless Customer Representative to deliver outstanding AT&T customer service to new and existing customers in the Springfield area. In this role, you'll be the go-to resource for customers navigating their AT&T wireless experience — answering questions, resolving concerns, and making sure every interaction leaves them feeling taken care of. This is a full-time, entry level opportunity with full paid training provided. No prior AT&T or customer service background is needed — just a great attitude, strong communication skills, and the desire to build a real career in telecom. If you're ready to represent one of the most recognized names in wireless and grow alongside a supportive team, we want to hear from you. Responsibilities of the Wireless Customer Representative Serve as a primary point of contact for AT&T customers, delivering exceptional customer service on every interaction Build and nurture strong, long-term relationships with AT&T customers by understanding their wireless needs and providing personalized solutions Address customer inquiries, concerns, and account needs promptly and professionally, ensuring a top-tier customer service experience every time Educate customers on AT&T products, plans, and promotions to help them get the most value from their wireless service Support the onboarding of new AT&T customers, guiding them through account setup and ensuring a smooth, welcoming experience Participate in daily team training to stay current on AT&T offerings and continuously sharpen your customer service skills Requirements of the Wireless Customer Representative Excellent communication and interpersonal skills — you make every customer service interaction feel genuine and effortless A proactive, solution-oriented mindset — you take ownership and follow through for every AT&T customer you work with Ability to manage multiple priorities and stay composed in a fast-paced telecom environment Self-motivated, coachable, and eager to grow — you're here to build a career, not just fill a role Prior experience in customer service, hospitality, or a people-facing role is a plus — but not required Pay: $3,600.00 - $4,400.00 per month Benefits: 401(k) Employee discount Flexible schedule Work Location: In person