Senior Software Engineer - Java Python AI

Job Type : Full-Time / Direct Hire with WinWire Job Description : We are hiring a Senior Software Engineer to build and own automation that scales our support experience-turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.Design, build, and maintain support automation systems that convert Slack/office-hours requests into structured, high-quality support ticketsBuild integrations and services such as Slack Jira automation, routing, triage workflows, and lifecycle synchronizationImplement agentic workflows for automated context collection, triage, summarization, and next-step recommendationsBuild robust APIs, event-driven pipelines, and automation frameworks with strong operational readinessAdd and maintain observability (logs, metrics, dashboards, alerts) for automation health and reliabilityDeliver endtoend production systems with high quality, maintainability, and operational resilience; Collaborate with internal teams through documentation, demos, and status updates; iterate rapidly based on feedbackAbility to collaborate across engineering, operations, and support teams; Adaptability to fast-paced iterative environments; Strong communication skills-ability to explain technical concepts clearly; Proactive, ownership-driven mindset with high accountabilityAdvanced LangGraph / LangChain patterns; RAG optimization, Prompt evaluation frameworks, guardrailsAdditional integrations (ServiceNow, Zendesk, etc.); Internal tooling, workflows, and automation ecosystemCloud-native optimizations (metrics pipelines, distributed tracing, event orchestration)Extended Jira workflow customization and integrations Skills Preferred:5+ years of hands-on software engineering experience with production system development5+ years of coding experience in Java, Python, or Go; experience in building and shipping production-grade automation services5+ years of Experience in API development experience (REST/gRPC, versioning, authentication/authorization, documentation)5+ years of Experience with eventdriven architectures (EDA), retries/idempotency, rate limiting, and error handling5 years of experience or strong practical knowledge/interest in agentic workflows using tools/frameworks such as - LangGraph, LangChain, Orchestration frameworks, RAG patterns and Evaluation/guardrailsExperience developing integrations (e.g., Slack Jira, lifecycle sync, enrichment); Good understanding of system architecture, scalability, service boundaries, and data flowsBachelor's or Master's degree in Computer Science, Engineering, or related technical discipline Why Join WinWire: Your Path to Professional Excellence in the Age of AI As an Employer of Choice, WinWire offers an exceptional workplace culture, industry recognition, and an unwavering commitment to employee growth. Here is why top talent chooses us:AI-First. Globally Recognized: Honored at the World Economic Forum in Davos for our pioneering "Agentic AI @ Scale" work, cementing our position as a forward-thinking, AI-first services firm shaping the future of enterprise technology. Read Press ReleaseMicrosoft Gold Standard: A 6x Microsoft Global Partner of the Year Winner/Finalist - reflecting our consistent delivery of industry-leading solutions and our deep, trusted partnership with Microsoft. Learn more about our MSFT relationshipJoining the NTT DATA Family: WinWire (Part of NTT DATA), a $30 billion global leader in AI, digital business, and technology services. This means greater career stability, broader client exposure, and access to a vast landscape of opportunities across a truly global organization. Read Press ReleaseAward-Winning Culture: Certified as a Best Place to Work four times, our workplace culture is not just a talking point - it is a proven, recognized commitment to creating an environment where people genuinely thrive. Watch videoPeople-First Environment: With a strong 4.0 Glassdoor rating , our employees speak for themselves. We prioritize wellbeing, inclusivity, and a culture of respect at every level of the organization.Invest in Your Growth: From continuous learning programs to structured career development pathways, we equip our team with the skills, tools, and opportunities needed to grow and lead in the age of AI.