Personal Lines Account Manager

Looking for a role where you’re more than just an account manager? In this position, you’ll act as a trusted advisor to personal lines clients, delivering thoughtful, consultative service that truly makes an impact. You’ll collaborate with a high-performing Select Team and partners across offices, while also having the opportunity to mentor and support junior team members. If you enjoy relationship-building, teamwork, and helping others grow—this role offers the chance to do all three.Your impact:Building and maintaining constructive and effective relationships with internal and external customers by meeting and exceeding expectationsLeveraging personal insurance knowledge and expertise to actively service existing accounts and develop new business opportunities for a high volume, fast-paced book of business, consisting of standard personal lines clientsFostering an environment of personal accountability by managing appropriate system records of service, marketing, and policy communications with clients and carriers in AMS/EPIC accordinglyParticipating in the retention of renewal business. Interacting with producers and office leaders to make coverage recommendations and engage in account rounding activitiesEnsuring the client has continuous and proper coverage and advising the client of any recommendations within a mutually established timelineReviewing current policies and providing recommendations regarding carrier placement options. Utilizing department workflows and a network of industry contacts to determine appropriate coverageExecuting coverage analysis as needed as well as providing the client with accurate quotation for any additional coverage’sSuccessful candidate will have:3 - 5 years’ experience of Personal Lines client management experienceValid P&C brokers’ licenseIndustry specific designations preferred- CISR, CIC or similarProficient in insurance agency management systems, AMS 360, Work Smart and EPIC preferredExtensive knowledge of Personal Lines underwriting coverage and proceduresAbility to clearly articulate these products/plans to clients and underwritersPhysical Demands and Work EnvironmentWhile performing the duties of this job, the employee is required to regularly sit, hear, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focusThe work environment characteristics described are representative of those employees performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. Occasional travel