Cafe Floor Manager

Madrona Hill is a woman-owned, neighborhood bakery and cafe located in North Portland. We serve exceptional coffee beverages, made-to-order sandwiches, and freshly-baked pastry goods every day. We love this city, this neighborhood, and most importantly, great coffee and atmosphere. We work hard. We work fast. We love to laugh and hear new stories, or old stories - whatever our customers want to tell us! We are open 7 days a week, 6am - 3pm, including most holidays. Our days are full - we balance great customer service, preparing customer sandwich orders, making creamy lattes, cooking bacon, managing varying levels of food prep, baking chocolate chip cookies, and otherwise providing a friendly and cozy place to work, visit or be. If you think you can do all this calmly, and while staying engaged with your customers and your coworkers, please read on. We are looking for a Floor Manager to join the leadership team and grow at Madrona Hill. The Floor Manager will provide exemplary customer service, learn the daily operations/logistics management, inventory controls, provide on floor management, and ensure food safety/preparations. You should have open availability and be able to commit to a set schedule. The Floor Manager role is Full Time. This role will require the following: * Third wave café experience – at least one year * Customer facing and people management experience – at least one year * Ability to balance and prioritize multiple to do lists, a constant stream of customers, and food prep and assembly. * Excellent interpersonal and communication skills, this includes speaking and listening, with co-workers, customers, and vendors * Exceptionally Positive Attitude - high energy, positive outlook, engaging personality, sense of humor and willingness to grow, and an uncanny ability to maintain your cool. * Current Multnomah County Food Handler Card. Current OLCC Card, or ability to obtain one. * Strong work ethic * A team player attitude, willing to look for and help out where needed * Strong attention to detail, whether following a recipe or noticing your customer's new haircut * Ability to work & think independently, make quality decisions in the absence of a supervisor * Able to fill in the blanks so that things run smoothly. You are the connector and the problem solver. The one that finds the next thing to do and delegates. Accurate cash handling ability and the ability to balance a till * Able to work like you are not the only person in the room, make good decisions * Ability to lift 25 pounds over your head and to occasionally lift up to 50 pounds. * Ability to stand while on shift * High School Diploma or GED. Compensation is $18-20 per hour, depending on experience, plus tips while working on-floor shifts. Benefits: * Gym membership after 30 days * Free shift meal, and drinks while on shift, and an off-shift employee discount If you believe you have the experience and are willing to put in the time and effort to be a part of the growth with the leadership team’s direction, please apply! Please respond with your resume and concise cover letter in .pdf format. In your cover letter, please describe why you are a great, long term fit for this position, and list the titles of the last 3 books you read. No phone calls or walk-ins please. We look forward to hearing from you!