Loss Prevention - Package Agent

Division Westin La Paloma Resort and SpaDescriptionThe Package Center Agent is responsible for handling all guest and internal package deliveries and shipments. This role ensures accurate tracking, efficient delivery, and exceptional service for every interaction. The ideal candidate is detail-oriented, organized, and enjoys working in a guest-focused environment. This is a full-time position scheduled from Monday to Friday.How You'll Shape The Experience & FutureReceive, log, store, and distribute all incoming and outgoing packages and mail.Ensure accurate tracking and recordkeeping of shipments and receipts.Assist guests and team members with shipping, labeling, and tracking packages.Process billing for package handling and shipping charges.Communicate with various departments to ensure timely delivery of packages.Maintain cleanliness and organization of the package center.Provide friendly, professional service to all guests and associates.Other assigned Loss Prevention duties.KEY STRENGTHS FOR SUCCESSStrong verbal communication skills to interact professionally with guests, team members, and local authorities.Ability to multitask in a high-paced environment.Organizational skills. Professional ExperiencePrior experience in hospitality, shipping/receiving, or customer service preferred.Strong attention to detail and organizational skills.Excellent communication and interpersonal abilities.Proficiency with basic computer systems and shipping software.Ability to lift up to 50 lbs and stand or walk for extended periods.ACADEMIC BACKGROUNDHigh School Diploma or equivalent required.What You Can ExpectGenerous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent CareDisability InsuranceLife InsuranceEmployee Assistance ProgramSupplemental benefits401k matchingEmployee discount programVacation and Sick TimePosition RequirementsSuccessful completion of a background check is required prior to employment.EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.