Receptionist / Client Relations Specialist

Overview We are seeking a dedicated Client Relations Specialist to join our team. We are looking for a personable and enthusiastic individual to join our team at Happy Snoutz Pet Resort! If you love dogs and have a passion for client relations, this might be the perfect opportunity for you. The ideal candidate will be responsible for managing client relationships and providing exceptional customer service. This role requires strong communication skills and the ability to work in a fast-paced environment. Duties - Interact with clients to address inquiries, resolve issues, and provide information about products or services - Maintain client records and update databases with relevant information - Coordinate with internal teams to ensure client needs are met efficiently - Assist in preparing reports and presentations for client meetings - Handle incoming calls and emails in a professional manner - Support the sales team by following up on leads and scheduling appointments - Set up and execute marketing campaigns and customer outreach efforts. - Learn and utilize our computer software effectively to manage bookings and client interactions. Qualifications - Previous experience in an office or customer service role is preferred - Proficiency in computer applications such as Google Suite and Microsoft Office - Must love dogs! Experience or a general understanding of dog breeds is a big advantage. - Strong organizational skills with attention to detail - Excellent phone and email communication skills. - Excellent verbal and written communication skills - Ability to speak Spanish is a plus* - Ability to work as a team player and willingness to learn other aspects of the business to serve clients better. - Knowledge of medical receptionist duties is advantageous - Familiarity with office management procedures - Basic clerical and administrative skills - High level of computer literacy If you are a proactive individual with a passion for delivering top-notch customer service, we encourage you to apply for the Client Relations Specialist position. Job Types: Full-time, Part-time Pay: $14.00 - $17.00 per hour Expected hours: 25 – 40 per week Benefits: Employee discount Paid time off Schedule: Day shift Monday to Friday Morning shift No nights Rotating weekends Weekends as needed Application Question(s): Tell me about a time when you had to deal with a difficult or rude customer. How did you handle the situation, and what was the outcome? What would you prioritize if you had multiple clients to attend to at the same time and all were in a hurry? If a team member asked for help with a task outside of your usual responsibilities, how would you respond? A client is being unreasonable in their requests, and you know you can’t meet their expectations. How do you communicate this while still keeping the interaction positive and productive? Experience: Customer service: 1 year (Preferred) Ability to Commute: Houston, TX 77055 (Required) Ability to Relocate: Houston, TX 77055: Relocate before starting work (Preferred) Work Location: In person