Claims Training Coordinator

Claims Training CoordinatorVIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys. VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare. The Claims Training Coordinator provides non-supervisory support to the claims trainer by assisting with the coordination, reinforcement, and documentation of training activities for claims examiners. This role functions as a subject matter resource and training support partner to help ensure training materials, sessions, and follow-up activities are executed effectively. This individual focuses on reinforcing training content, providing subject matter expertise, coordinating training activities, and supporting quality initiatives to ensure accurate and consistent claims adjudication. Key Responsibilities: Assist and support the claims trainer with on-boarding and ongoing training activities for claims examiners. Coordinate training logistics, scheduling, and materials preparation including job aids, workflows, reference guides, attendance tracking, and follow-up documentation. Assist with classroom and virtual training for new claims examiners and provide hands-on training in claims adjudication system. Reinforce training on professional and facility medical claims processing. Serve as a non-supervisory subject matter resource for claims adjudication. Work collaboratively with the claims trainer, claims leadership, quality, and operations teams. Act as a point of support for claims examiners regarding training questions, without supervisory authority. Assess trainee performance through quizzes, practice claims, and coaching. Required: High School diploma or GED At least 2-5 years in healthcare claims processing or related field Strong knowledge of medical claims adjudication and benefit interpretation Strong communication, organization, and documentation skills Ability to explain complex medical claims concepts clearly Attention to detail and consistency Collaborative and supportive work style Time management and prioritization skills Familiarity with CPT, HCPCS, ICD-10-CM, and medical reimbursement concepts Familiarity with medical claims systems and training platforms Preferred: Experience assisting with coaching, mentoring, supporting training efforts, or knowledge sharing Experience in a training support role, lead examiner, or SME role Experience with quality audits or claims accuracy initiatives Proficiency in Microsoft Office and training tools Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.