Assistant Courtesy Patrol Director - Portofino

Location: Portofino Resort Department: Courtesy Patrol Status: Full-Time Year-Round Salary: $50,000 Hours/Days: 9 a.m. - 6 p.m. Tuesday - Saturday (Sunday and Monday off). Schedule may change based on Department needs. High School Diploma, Leadership experience, Conflict resolution, Strong background in preparing and reviewing incident response documentation.Summary of the main function/purpose of the position:To supervise Courtesy Patrol employees in the absence of the Director and facilitate the flow of information with the executive staff.Key Principal Duties / Responsibilities:Supervision of persons assigned to the department. To include coming into work to supervise those they do not directly see, on an as-needed basis. Respond to managerial calls for service from guests and owners. Training of new employees Recommend promotions, corrective counselings, and terminations to the Director, Director of the HOA, and General Manager. Dissemination of information from the Director to the people assigned to the Department. In the absence of the Director, monitor the department payroll budget and send people home if occupancy or weather dictates. Order departmental supplies from the HOA Office Assistant. Responsibilities of Team Member/ Shift Supervisor as needed. Keep the Courtesy Patrol Director informed of all emergencies or exigent circumstances. Initial Interview of Applicants Complete schedules and generate them for posting in the gatehouse for the employees. Occasional duties or projects which may be performed at irregular intervals:Complete assignments given by the Courtesy Patrol Director, the Director of the HOA, or the General Manager. Participate in Hurricane Action Plan preparation and post-storm duties. Review all reports completed by the gatehouse and send them to the distribution list when the Courtesy Patrol Director is not available. Turn in a review to the CP Director on employees in the department for review periods. Coordinate with local Law Enforcement for Off off-duty deputies to augment the Courtesy Patrol staff during certain holidays or emergencies. III. Accountability: Areas in which the position is accountable/responsible:Records:Keeping all daily logs up to date. Keep the RFID/Barcode book up to date. Update the Owner, LTT, and Employee parking sticker books as needed. Safety: To provide a safe working environment for all employees. Customer Service:To be responsible to company managers and owners for the enforcement of HOA Rules and Regulations, and to provide access control. Department Specific: Operation of the property-wide camera system and the gate arm system. Department Specific: Check the Bulletin Board on days that they work to check for continuity and the timeliness of items to be replaced or the removal of expired items. Supervisory Responsibility:To supervise the Courtesy Patrol employees to ensure continued adherence to company policies and the Mission, Vision, and Values. V. Educational and/or equivalent in experience requirements: High School Diploma. Strong communication and interpersonal skills are required. Customer service experience required. Managerial experience required. Specialized or technical educational requirements: Knowledge of spreadsheets and word processing is required. Ability to use discretion with owners and guests as it pertains to rule enforcement. Ability to organize and write reports. Ability to effectively present information and respond to questions from managers and the public. Ability to work within a set framework as it pertains to Courtesy Patrol. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems. Ability to interpret a variety of instructions when furnished in written, oral, or scheduled form. Certification or licensing requirements: CPR Certification Valid Florida Driver's License VI. Specialized equipment or machines used in the course of the duties of the position. Operating an electric vehicle, personal computer, printer, radio, cell phone, and standard office equipment and machines as required. VII. Physical demands:While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk. The employee may occasionally be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The employee must be able to walk several flights of stairs at a time in case of emergencies. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. VIII.Work Environment:Office environment with a normally moderate noise level. Outside environment, as weather and time dictate. Able to work in extreme weather conditions when emergencies arise. The Premier Culture:The Premier Culture is the Premier's Mission, Vision, and Values in practice. The Premier Culture is defined by regular practices ingrained into every way Premier does business. Each employee should know and perform the Non-Negotiables: Examples of these are as follows: Smile and make eye contact. (10/5 Rule) Speak to everyone in a friendly manner. Use the guest's name. Take Ownership. Invite guests to come back. Know your job. Know the resort. Have a sense of urgency. Take pride in your appearance. Use Proper Etiquette. Do it right the first time. Never say NO. Managers are also responsible for ensuring all Management Accountabilities are followed. Examples of these are as follows: Conduct departmental meetings. Complete reviews. Hold daily line-up meetings. Provide needed training and supplies. Always maintain an open-door policy. Be visible. Employee Recognition. Culture is the backbone of Premier Island Management Company, and there is zero tolerance if the Mission, Vision, Values, Non-Negotiables, and Management Accountabilities are not practiced by employees every day. IX.Additional Remarks: Ability to work with minimum supervision and a high degree of autonomy.