Lead Systems Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.CLA is looking to hire a Lead Systems Analyst to join our growing Internal IT team.About The RoleThe Lead Systems Analyst is responsible for working directly with customers to identify, prioritize, deliver and operate innovative IT solutions, they will analyze and define IT solutions or process changes to meet customer needs and minimize costs. They are involved and lead aspects of application lifecycle management, including roadmap planning, delivery, and support to releases. They own creation and maintenance of necessary application related documentation and communication. In Partnership with the business, they drive to ensure the IT solution meets continuously changing business needs. They will research and identify industry practices, products and processes that are trending and /or that best meet customer needs. The Lead Systems Analyst will also work as a liaison with Product Owners and SCRUM teams to develop stories and identify functional and nonfunctional requirements. They will also serve as subject matter experts supporting application implementation, end user support, upgrades and deployments.Essential Job FunctionsWork closely with Product Owners, SCRUM Masters and Business Analysts to identify functional and nonfunctional requirementsDevelop a deep understanding of support systems and processes to build robust user stories and define epics that align with business requirementsInterface with IT and business partners to contribute to and lead analysis aspects of roadmap deliveryCreate strategies around app support, IT and business process trainingDevelop key relationships with business and IT leadership to gather high level requirements, document key business objectives, and assist with work intakeIdentify, document and drive resolution to capability gaps and operational risksSupport Business Analysts with developing templates, standard operating procedures, knowledgebase articles and other documentation as required to meet operational needsDevelop and execute operational readiness strategiesWork with business partners to drive corporate change managementLead system health assessments through analysis of application operation, identification of operational risks, and recommendation on lifecycle planning events such as upgrades and decommissions, request for proposal of new software, and strategic roadmap planningUnderstanding of DevOps agile project managementUnderstanding of ITIL practices (Change Management, Problem Management, Incident Management, etc)Proven skills with Microsoft Office suite tools like Excel, PowerPoint, Project and WordProvide technical implementation, support, upgrades, and guidance of applicationsWhat You Will NeedBachelor’s degree or combination of experience, education and training may be accepted in lieu of degree5+ years of work experience supporting applications and systems5+ years of experience with project or product delivery practices, including SDLC, Agile, and Waterfall methodologiesAnalytic thinking and problem solving skillsAbility to effectively communicate both written and verballyAbility to translate business requirements into functional requirementsDemonstrated ability to learn and understand IT and business capabilities or processes in-depthAbility to travel as necessaryOur PerksFlexible PTO (designed to offer flexible time away for you!)Up to 12 weeks paid parental leavePaid Volunteer Time OffMental health coverageQuarterly Wellness stipendFertility benefitsComplete list of benefits here#MM-1Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities.Click here to learn about your hiring rights.Wellness at CLATo support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.To view a complete list of benefits click here.