Customer Service Advocate

HIRING IMMEDIATELY: CUSTOMER SERVICE ADVOCATE IN HOUSTON, TXAccurate Personnel is hiring immediately for a Customer Service Advocate II to join our team in Houston, Texas. This individual will be responsible for handling inbound customer inquiries related to benefits, eligibility, claims status, and authorizations while ensuring accurate documentation, timely follow-up, and compliance with HIPAA guidelines. The ideal candidate will possess strong customer service experience, knowledge of claims processing, and the ability to resolve issues efficiently while maintaining professionalism and confidentiality. Apply online and kickstart your career today!Pay, Schedule, and Location$19.69/hour pay rateExcellent benefits package, including medical, dental, and vision100% onsite Monday-Friday 8AM-5PM 1 hour lunchTemporary roleLocated in Houston, TXDuties and ResponsibilitiesRespond to inbound calls regarding benefits, eligibility, claims status, and authorizationsProvide first call resolution by identifying issues and offering appropriate solutionsDocument all customer interactions accurately within CRM and claims systemsHandle claims inquiries, including submitting reconsideration or adjustment requests when necessaryRoute calls and cases appropriately with detailed documentationTrack trends in customer inquiries and escalate issues to management as neededMaintain confidentiality and compliance with HIPAA guidelinesFollow up on customer inquiries to ensure resolution and satisfactionRequirements and QualificationsPrevious customer service experience in healthcare or call center environment preferredKnowledge of claims processing and healthcare benefits strongly preferredExperience with CRM systems and data entry requiredStrong communication and interpersonal skillsAbility to manage multiple tasks and work in a fast-paced environmentHigh attention to detail and problem-solving skillsAbility to maintain professionalism and confidentiality at all times--(Salary range based on experience)--ABOUT ACCURATE PERSONNELDo you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!--Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.