Supervisor Card Retention

Supervisor, Card RetentionWhat We NeedCorpay is currently looking to hire a Supervisor, Card Retention within our Corporate Payments division. This position falls under our Payables line of business and is located in Beaverton, Oregon. In this role, you will supervise day-to-day retention operations, coach team members, manage escalations, and drive consistent execution across supplier and customer retention workflows. You will report directly to Operations Leadership and regularly collaborate with Card Retention, Supplier Support, Account Management, Product, and Operations teams.How We WorkAssigned workspace in Beaverton, Oregon officeCompany-issued equipmentHands-on trainingRole ResponsibilitiesLeading day-to-day Card Retention team operations and ensuring timely case progressionReviewing escalated cases and providing resolution guidanceConducting weekly one-on-one coaching sessionsMonitoring performance via Salesforce, Power BI, Excel, and related toolsOwning reporting and contributing to monthly performance summariesDriving consistency in messaging and scriptingFacilitating team communications and workflow improvementsSupporting visibility into customers, vendors, and operational risksPerforming quality control and assurance activitiesPartnering cross-functionally to improve workflows and outcomesSupporting change management and evolving prioritiesCoaching and developing team membersQualifications & SkillsThe Ideal CandidateOperational LeaderBrings strong judgment, organization, and accountability to daily team leadershipCan balance case oversight, escalations, reporting, and people management in a fast-paced environmentCoach and Performance ManagerProvides structured feedback and creates a consistent coaching cadence for team membersCan identify performance gaps and drive measurable improvementAnalytical and Detail-OrientedComfortable using operational reports and dashboards to monitor performance and identify trendsMaintains high standards for follow-through, data accuracy, and service qualityCross-Functional PartnerWorks effectively across operations, account teams, product, and leadership groupsCommunicates clearly and helps align stakeholders around actions and prioritiesOutcome-OrientedFocuses on execution, consistency, and measurable retention resultsTakes ownership of team outcomes and drives issues through resolutionPersonal AttributesAccountable, dependable, and execution-focusedComfortable operating in a fast-paced environment with changing prioritiesIntellectually curious and committed to continuous improvementCollaborative, professional, and service-orientedRequired Skills & Experience2+ years leading or supervising operational teamsExperience managing escalations and coaching employeesExperience with Salesforce, Power BI, Excel or similar toolsStrong communication skillsAbility to manage multiple priorities with attention to detailExperience producing performance reportingPreferred EducationBachelor’s degree in Business, Operations, Management, or related field preferredBonus SkillsExperience in corporate payments or supplier operationsExposure to QA/QC processesExperience with scripting or workflow designAbility to create leadership-level presentationsBenefits & PerksMedical, Dental & Vision benefits available the 1st month after hire401k enrollment (subject to eligibility)Virtual fitness classesRobust PTO offeringsEmployee discountsPhilanthropic supportCompany-wide contests and prizesEqual Opportunity EmployerCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.