VP of Service

Mark III Construction (M3) seeks a highly experienced Vice President of Service to provide day-to-day leadership and management of Mark III's Service Division - M3 Service, in alignment with the company core values and strategic objectives. Reporting directly to the M3 Chief Operating Officer (COO), the primary role of the VP of Service is to lead and scale our multi-trade Service Division across Northern California and the Reno/Sparks Nevada region. This executive will hold full P&L responsibility for a $10M+ service business, overseeing sales, operations, billing, and special projects.This role is designed for a seasoned leader who brings a strong track record of driving revenue growth, improving margins, and building high-performing teams within a service-based construction environment. The ideal candidate combines sales expertise, strategic vision, operational discipline, and culture-first leadership to elevate performance across all service lines.Who we are:Mark III is a full-service construction company comprised of three complementary business units: M3 MEP, M3 Service, and M3 Components. We support projects from initial concept through long-term maintenance, with specialized expertise in healthcare, higher education, industrial, life science, and technology markets.Our integrated, big-picture approach allows us to self-perform electrical, HVAC, plumbing, process piping, prefabrication, and MEP design. By consolidating these services under one organization, clients benefit from reduced profit layers, minimized scope gaps, and simplified project schedules—working with a single, accountable partner rather than multiple consultants and subcontractors.Headquartered in Sacramento, California, Mark III operates throughout California and Nevada. Our state-of-the-art manufacturing facility serves as a centralized hub supporting five core trades: HVAC, mechanical piping, plumbing, electrical, and metal-stud framing. To support our continued growth, we will be relocating from our current combined 62,000 square feet of office and operational space to a new 340,000-square-foot headquarters at 2031 Optisolar Lane, with the move planned for completion by the end of Q2 2026.Mission:Leading the Evolution of ConstructionVision: Exposing the World to a New Way to BuildCore Values:TeamworkExcellencePerseveranceIntegrityContinuous ImprovementRequirementsExecutive Leadership & StrategyDevelop and execute the strategic vision for M3 Service in alignment with company strategy and goalsTranslate company objectives into clear divisional priorities, operating plans, and performance expectationsBuild, lead, and mentor a high-performing leadership team across all service functions and tradesFoster a culture of accountability, safety, teamwork, and operational excellenceRepresent the Service Division on the Executive Leadership Team, reporting on department performance and contributing to overall company strategic planning and executionSales Leadership & Business Development Build and manage a high-performing sales team that actively prospects, presents, and closes preventative maintenance and service agreement contractsDevelop a robust sales pipeline, tracking opportunities from initial contact through contract executionBuild and maintain a structured sales process across the department, setting individual and team revenue targets and holding the team accountable to themIdentify strategic opportunities to expand service offerings, geographic reach, and client base in alignment with strategic visionServe as an executive-level relationship owner for key service accounts, ensuring high customer satisfaction and long-term retentionIntegrate Service department sales with M3 complementary businessesOperational Management Oversee daily service operations including dispatch, scheduling, field execution, billing, and customer serviceLead and optimize dispatch and scheduling functions to maximize field crew utilization and minimize response timesEnsure efficient utilization of trade staff, fleet, tools, and resourcesEstablish and enforce operational processes, safety protocols, and quality assurance standards across all service activitiesDrive continuous improvement initiatives to increase efficiency and reduce operational wasteBusiness Leadership & Financial PerformanceOwn the Service Department P&L, including revenue forecasting, budget management, and cost controlOversee Service estimating to ensure accurate, competitive, and profitable project and contract pricingAnalyze financial performance regularly and implement corrective actions to achieve margin targetsIdentify and act on opportunities to improve billing efficiency, contract profitability, and overhead recoveryDevelop and monitor key performance indicators (KPIs) including gross margin, net margin, labor utilization, response time, and contract renewal ratesTeam Leadership & DevelopmentRecruit, develop, and retain a high-performing team of field technicians, service coordinators, operations managers, and dispatch personnelSet clear performance expectations, conduct regular reviews, hold the team accountable to expectations, and build career development plans within the service departmentProvide coaching and mentorship to develop future service leaders within the organizationEnsure the right people are in the right seat and all team members align with the Mark III core valuesQualifications & Requirements:B.S. in Construction Management, Engineering, or other related discipline, or equivalent combination of education, training and experienceSignificant leadership experience in MEP service operations with direct P&L responsibilityProven track record of scaling and managing a multi-trade service businessStrong financial acumen with the ability to drive performance through metrics and analysisBuilt and led high-performing service sales teamsDemonstrated success as a strategic business leaderCompetencies:Strategic LeadershipOperational ExcellenceFinancial ManagementTeam DevelopmentCustomer FocusSales LeadershipBenefitsHealth Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Car AllowanceFuel CardTraining & Development Onsite Gym and kitchen Salary Range $200k - $250k DOE"Mark III Construction and its affiliated companies is an equal opportunity employer regardless of race, color, caste, sex, gender, age, sexual orientation, gender identity, gender expression, religion, marital status, genetic information, national origin, ancestry, citizenship, physical or mental disability, medical condition, protected veteran or military status, domestic violence victim status, political affiliation, or any other basis protected by federal, state, or local law."