State of NM Contact Center (Must Live in NM)

Contractor OpportunityRole Title: Remote Contact Center - Call Center AgentLocation: Remote / Must live in New MexicoEngagement Type: Contractor via Third‑Party SupplierContracting Entity: AccentureSupplier of Record: ArtechStart Date: 6/29/2026Duration: 12 months with potential for extensionAbout The RoleWe are seeking qualified contractors to fulfil the role of a Contact Call Center Agent, leverage call center experience, strong customer service skills, problem solving, and attention to detail to deliver a positive citizen experience across multiple communication channels.The ideal candidate enjoys building relationships, adapts quickly to change, and demonstrates professionalism and resilience in a fast‑paced environment.This opportunity is open to individuals located in New Mexico.Only New Mexico residents will be considered for this position.Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 7:00 AM to 7:00 PM Mountain Standard TimeTraining Hours are 8 a.m. to 5 p.m. Mountain Standard Time Zone - Monday-FridayContractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.Key ResponsibilitiesCore DutiesAnswer incoming and conduct outbound communications via phone, chat, and emailFollow established call flows and scripts to ensure consistency and qualityRelay accurate findings, decisions, and outcomes to customers regarding eligibility questions for the summer programs, EBT cards, monies they will receive, updating addresses, directing resources on how to apply if not automatically enrolled.Answer incoming phone calls, conduct outreach phone calls, chats, and/or emails regarding MedicaidFollow call flows with scriptsResearch and review customer inquiries using multiple systems, relaying outcomes to customerClearly document call information and encounters in call logsReview monthly benefit allotmentsAssist with re-certifying to retain benefitsSwitching insurance coverageIssuing Medicaid cardsAssist individuals with applying for medical and income benefitsProvide status of application, benefits and eligibilityDeliverables or Project ScopeTimely and accurate resolution of citizen inquiriesClear and complete documentation of customer interactions and outcomesConsistent adherence to operational, quality, and compliance standardsProactive identification of trends and risks impacting service deliveryCollaboration Tools or PlatformsMicrosoft Office (Excel, Word, Outlook, Teams)Internet‑based call handling and chat platformsInternal research tools, knowledge bases, and call logging systemsQualificationsHigh School Diploma or GED equivalentMinimum of 2 years' experience in Customer Service experienceMinimum 2 years Call Center ExperienceProficiency with computers, including internet navigation, email, and data entryPreferred QualificationsStrong listening, verbal, and written communication skillsReliable internet connection capable of supporting internet‑based callsQuiet, private remote work locationHow To ApplyPlease register and submit your resume at Avature Contractor Exchange. . Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Artech for next steps.Compliance NotesThis is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.AboutAccenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:In response to a formal complaint or charge,In furtherance of an investigation, proceeding, hearing, or action, orConsistent with Accenture’s legal duty to furnish informationCalifornia residents or those planning to work from Los Angeles County should review additional notifications here.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.Compensation DisclosureCompensation for contractor roles supporting Accenture is determined by the contractor’s employer Artech, and varies depending on factors such as location, role, skill set, and experience.As required by law, below you’ll find the reasonable range of compensation Artech expects to pay for this role as set forth below.We anticipate this contractor role will be posted until 5/20/2026. Artech offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance.Role LocationHourly/Salary RangeCalifornia$22.40 to $29.00Colorado$22.40 to $27.60Cleveland$20.50 to $20.50District of Columbia$21.60 to $24.60Illinois$21.20 to $23.20Maryland$22.00 to $23.70Massachusetts$24.60 to $26.00Minnesota$22.30 to $22.30New Jersey$26.90 – $26.90New York$25.10 – $31.50Washington$25.20 – $25.20Drug-Free WorkplaceAccenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.Equal Employment Opportunity StatementAccenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodation through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.