Remote Coverage Associate

*Overview* Spend your workday helping families understand their coverage options, compare plans, and complete enrollment from home. You’ll connect by phone with people who have requested information, answer their questions, and help them determine which options best suit their needs and budget. Success in this role comes from consistent follow-up, clear communication, and keeping track of each conversation. You should be comfortable managing a busy phone schedule and staying in touch with families who need additional time before making a decision. Training, coaching, and ongoing team support are provided. Compensation is performance-based. *Your Responsibilities*

• Contact interested households to discuss available coverage options
• Explain plan features and help families compare their choices
• Guide applicants through enrollment forms and required information
• Respond to questions about benefits, eligibility, and coverage details
• Arrange follow-up calls and reconnect with households as needed
• Maintain accurate records of conversations, applications, and next steps

*The Right Fit*

• Comfortable spending most of the workday speaking with people by phone
• Organized and dependable when managing calls and follow-up tasks
• Able to explain information clearly and answer questions patiently
• Maintains a quiet home workspace with reliable internet and equipment
• Previous experience in customer service, account support, or client relations is helpful
• Willing to learn, accept coaching, and work toward performance goals
• Comfortable with performance-based compensation

*What You Get*

• Warm leads from households that have requested information
• Initial training and continued guidance as you develop your skills
• Full-time remote work with scheduling flexibility
• Access to managers and experienced team members for support
• Opportunities to advance into mentoring or training positions
• Performance-based earnings with potential to increase as results improve