Data Analyst

POSITION OBJECTIVEAs an Analyst, you are responsible for helping business leaders solve complex challenges. At the most elementary level, Analysts are to focus on helping our internal stakeholders win and succeed while assisting the team with analysis and presentation prep. As a member of our Business Improvement Teams, you will solve complex operational problems by completing a variety of data analytics, mapping processes, finding root cause(s), comparing benchmarks, creating analytical models, and assisting with implementation through a variety of services. Converting and organizing large data files into usable tools to support decisions. You will provide these services in a team environment.When unsure about a topic, you will research intelligence through a variety of resources to achieve a proficient level of competency. As you advance your skills, you will begin identifying best practices, help manage timelines, participate in planning, provide disciplined expertise, and support engagement setup.The client is a family-oriented and fast-growing organization. At the center of our business is the success of our team members, Clients, and their customers. CRITICAL SUCCESS BEHAVIORSPassionate around organizing data and identifying trends and groupingsCreatively turn qualitative data into quantitative dataIdentify missing pieces of information and root cause why it is missingCollaborate with team members to find different ways of looking at the dataIncorporate branding and make data presentableLive the company's values and be an ambassador for our cultureWilling to ask probing questions to ensure understanding and expectationsEagerness to learn from and partner with other team members and departments to ensure high quality output QUALIFICATIONSThe ideal candidate would typically haveAttention to detail and self-motivatedStrong analytical and communication skills, specifically in presenting and translating data to peers and leadership teams.Strong Microsoft Office product proficiency (PowerPoint and Excel: experience using pivot tables, formulas, etc.)Experience with SQL, Python, and other programming tools a plusExposure with contact center reporting and data sources is requiredWorking knowledge of data management, modeling, and warehouse platforms preferred, specifically PowerBI, Snowflake, Salesforce, AWSStrong organization skillsAbility and willingness to question and challenge ideas, suggestions, etc. in a productive and professional manner.Proven track record of performance that drives understanding and performance ADDITIONAL REQUIREMENTSThis role would be expected to work United States Eastern Standard Hours between the hours of 8:30am – 5:30pm EST.