Program Operation Specialist

Program Operations SpecialistXcelerate Solutions is seeking a Case Processing Specialist who is responsible for the secure intake, processing, documentation, and delivery of customer case files. You will support a large national background investigations (BI) program that provides investigative products and services to departments and agencies of the federal government. Focused on our Nation’s security, BIs are required to determine an individual’s suitability for employment with the federal government, eligibility for access to classified information, assignment to or retention in positions with sensitive duties, or other designated duties requiring such investigations. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry. This role requires strict adherence to daily deadlines, data security standards, and accuracy in handling sensitive personal and credit-related information.Location:Mclean, VASecurity Clearance:Active Top SecretResponsibilities:Receive daily case receipts from customers via secure SFTPEnsure all received cases are entered and processedUpload and enter cases using XML schema uploads, PDF files, or manual entry as requiredUtilize CMT or similar case management systems for processing and trackingConduct credit checks through the Verato platformProcess same-day Credit-Only requests, including credit bureau report deliveryMaintain operational continuity by utilizing backup Verato accounts when necessaryCreate and maintain accurate intake case notesScan, upload, and electronically store case documentationManage physical records securely until digitized and approved for destructionSupport compliant shredding processes (in-house or vendor-managed)Perform fingerprint scanningUpload and securely store fingerprint recordsSupport daily case delivery requirementsCreate and maintain case delivery manifests including case number, name, type, date, and delivery statusGenerate separate manifests for completed and cancelled casesCreate CredentialsMinimum Requirements :Must be TS eligibleExperience in case processing, background investigations, or administrative operations preferred. Familiarity with secure systems, SFTP, and document managementHigh attention to detail and ability to meet strict daily deadlinesAbility to handle sensitive personal and credit-related data About Xcelerate Solutions:Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.