VICE PRESIDENT EXPERIENCE

RapportSalary: $160000 - $175000 / yearOther Forms of Compensation: bonusRapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.Job SummaryRapport is seeking a dynamic and strategic Vice President of Experience to lead workplace experience and operational excellence initiatives across a regional portfolio of premier financial services clients throughout New York City and additional markets as necessary.This role will serve as a senior experience leader focused on elevating hospitality, employee engagement, service culture, and operational performance across multiple client locations. The VP of Experience will partner closely with client stakeholders, on-site leadership teams, and cross-functional support partners to deliver consistent, hospitality-driven experiences that reflect Rapport’s commitment to service excellence and innovation.The ideal candidate brings a hospitality mindset, strong operational leadership, executive presence, and a passion for creating elevated workplace experiences within high-profile corporate environments.Key ResponsibilitiesLead and execute regional workplace experience strategies across multiple financial services accountsDevelop and elevate a luxury-inspired workplace hospitality culture by building service capabilities, experience programs, brand standards, and engagement initiatives that align with both Rapport’s service philosophy and each client’s organizational culture.Drive operational excellence initiatives, service standards, and hospitality best practices across the portfolioDevelop and implement experience playbooks, SOPs, assessment tools, and KPI reporting frameworksPartner with client leadership to identify opportunities that enhance employee engagement, workplace culture, and service deliveryEnsure consistent execution of white-glove hospitality standards across reception, events, amenities, culinary, and workplace servicesConduct operational reviews and leadership assessments to identify gaps and drive continuous improvementCollaborate with training and operational teams to support team development, service consistency, and culture initiatives including a high frequency of on the job observation and coachingPresent operational insights, performance trends, and strategic recommendations during client business reviewsAct as a trusted advisor and senior escalation partner for experience-related initiatives and opportunitiesDesign and implement regional programs that enhance employee engagement, workplace satisfaction, and return-to-office experiencesMonitor, evaluate, and apply emerging workplace hospitality and experience trends, best practices, and service innovations to continually elevate the employee and guest experience.Champion innovation, accountability, and a people-first service culture throughout the regionQualifications10+ years of leadership experience in hospitality, workplace experience, operational excellence, or corporate services Preferably in luxury hotel or hospitality settingProven success managing multi-site or regional operations within corporate, hospitality, or financial services environmentsStrong executive presence and relationship management skillsExperience developing operational standards, KPIs, and service improvement initiativesAbility to lead cross-functional teams within fast-paced, client-facing environmentsExcellent communication, presentation, and strategic planning skillsPreferred Experience:Financial services or professional services experience preferredLuxury hospitality or white-glove service background strongly preferredExperience supporting premium workplace environments in New York CityCore CompetenciesHospitality LeadershipOperational ExcellenceClient PartnershipEmployee ExperienceStrategic ThinkingChange ManagementContinuous ImprovementExecutive CommunicationTeam DevelopmentService InnovationApply to Rapport today!Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/Applications are accepted on an ongoing basis.Rapport maintains a drug-free workplace.Associates In Rapport Are Offered Many Fantastic Benefits.Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdfReq ID: 1533946Rapport a specialized division of FLIK Hospitality Group