Fitness Services Specialist I

Summary OccasionallyJOB SUMMARY/PURPOSEResponsible for facilitating high-quality fitness classes, providing personal training services, and supporting SamFit members in achieving their fitness goals. Assists the Fitness Services Specialist II to ensure exceptional member experience through membership and facility support, preventative maintenance, and active participation in community fitness initiatives. DEPARTMENT DESCRIPTIONSamFit is a network of Samaritan Health Services (SHS) fitness centers dedicated to delivering accessible, community-focused fitness services throughout the SHS region. The SamFit team supports member well-being through a wide array of services, including group fitness classes, personal training, and 24/7 access to modern equipment and facilities. With a strong emphasis on member experience, SamFit plays an essential role in promoting healthy, active lifestyles across the communities SHS serves.EXPERIENCE/EDUCATION/QUALIFICATIONSAssociate degree or equivalent experience in a related field required. Healthcare Provider Level BLS required upon hire. NCCA certification in personal training, group fitness instruction, or a related area required within 90 days of hire.One (1) year of customer service, sales, and/or marketing experience required. Experience in Microsoft Office applications, including Teams and Outlook, required. KNOWLEDGE/SKILLS/ABILITIESAdaptability & Flexibility - Ability to respond quickly and appropriately to urgent situations and to adjust actions to offer the best possible solutions to our internal and external customers. Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Computer Literacy - Knowledge of electronic equipment, computer hardware and software. Ability to learn new applications, enter data, and manipulate and process information. Customer Service, Social Perceptiveness, & Eight Dimensions of Wellness - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages. Knowledge of various aspects of wellness-well-being (emotional, environmental, financial, intellectual, occupational, physical, social, spiritual). Time Management - Ability to organize, plan and prioritize work to complete within required time frames and follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. PHYSICAL DEMANDSRarely (1 - 10% of the time)(11 - 33% of the time)Frequently(34 - 66% of the time)Continually(67 - 100% of the time)CLIMB - STAIRSLIFT (Floor to Waist: 0"-36") 40 - 60 LbsSQUAT Static (hold >30 sec)KNEEL (on knees)SITLIFT (Floor to Waist: 0"-36") 20 - 40 LbsCARRY 2-handed, 20 - 40 poundsSQUAT RepetitiveROTATE TRUNK SittingREACH - UpwardWALK - LEVEL SURFACELIFT (Floor to Waist: 0"-36") 0 - 20 LbsLIFT (Knee to chest: 24"-54") 0 - 20 LbsLIFT (Waist to Eye: up to 54") 0 - 20 LbsLIFT (Overhead: 54" and above) 0 - 20 LbsCARRY 1-handed, 0 - 20 poundsCARRY 2-handed, 0 - 20 poundsROTATE TRUNK StandingMANUAL DEXTERITY Hands/wristsFINGER DEXTERITYPINCH FingersPULL (0-20 pounds force)STANDBEND FORWARD at waistREACH - ForwardGRASP Hand/FistPUSH (0-20 pounds force)PUSH (20-40 pounds force)PUSH (40-60 pounds force)PUSH (60 or more pounds force)