Implementation Engineer

Company DescriptionPathGuide Technologies specializes in warehouse management solutions that address modern supply, logistics, and distribution challenges. Our software optimizes operations by improving picking and shipping rates, enhancing inventory accuracy, and streamlining labor performance while integrating with automated material handling equipment and carrier-compliant shipping. We empower distributors of all sizes with flexible, scalable warehouse automation solutions that boost productivity, increase customer satisfaction, and reduce costs. At PathGuide, we are committed to helping businesses achieve long-term success and operational efficiency.Role DescriptionThis is a full-time on-site role for an Implementation Engineer, located in Bothell, WA. The Implementation Engineer will be responsible for onboarding new customers. Responsibilities include installing and configuring PathGuide solutions, training end-users, ensuring client satisfaction, coordinating with project stakeholders, and troubleshooting technical issues as needed.QualificationsExperience in Software deployment and Project ManagementStrong Technical Support and Customer Service skillsProficiency in Project Management and ability to manage timelines effectivelyExcellent communication and problem-solving skillsAbility to work collaboratively with cross-functional teamsFamiliarity with warehouse management software and warehouse operations is a plusBachelor’s degree in a technical field or equivalent work experience related to the role.Willingness to work on-site in Bothell, WAUp to 25% travelWhat You Need to Be Successful in This RoleEverything above is the polished version. AI generated, human edited. It's 100% accurate. This part is not AI generated.It takes a certain kind of person to be successful in this role. You'll simultaneously wear the hats of tech support, corporate trainer and project manager. (In no particular order.) If you aren't comfortable proactively driving projects forward and working directly with everyone from the warehouse order pickers to C-suite, you may want to consider another position. If you are comfortable writing your own SQL to answer questions and solve problems, and don't just rely on BI tools to do the heavy lifting, then you may have the kind of broad and deep troubleshooting skill set needed. We install software onto Windows Servers. The application is complex to configure. If that was someone else's role, we may prefer talking with them. If you are/were part of a team and can't really show what you personally contribute(d), then you are not the leader we need. Can you explain what tools you used to do your job? Can you explain how the products you currently (or formerly) supported work? Do you have passion for technology? If we get your resume and it has all the phrases above jammed into a cover letter it probably won't be considered. Be thoughtful. Show that you've been thoughtful.The salary range has been intentionally omitted. We think the compensation is generous. We've found that when it is included, we get too many unqualified candidates just looking to get a big bump in pay. Tell us a reasonable number that you are looking for then convince us you deserve it. We are always willing to talk to reasonable people.Last but not least. This is a challenging role. But, once mastered, it can be really rewarding.You can apply directly on our website. Look for the "System Implementation Engineer" opening.