Technical Program Manager

Target Profile: Technical Program Manager (TPM)Core Initiative: Lead an end-to-end contact center modernization, specifically migrating legacy systems to AWS Connect with a complex Salesforce integration.Non-Negotiable Skills: Exceptional stakeholder management and executive-level communication; must effortlessly bridge the gap between business leaders and technical engineering teams.Required Domain Experience: Proven track record managing large-scale call center or contact center migrations.Ideal Tech Stack Expertise: Familiarity with AWS Connect architecture, call routing workflows, and Salesforce (Service Cloud/CRM) integration points.Key Responsibilities: Driving project timelines, aligning cross-functional teams, mitigating migration risks, and ensuring seamless delivery of the new tech stack.