Clerical Program Assistant

Join Our Team and Make a Difference Every Day Position: Clerical Program Assistant Pay: $19.50/hr Location: Amherst, NY Schedule: Monday - Friday, 8:00 AM - 4:00 PM, 40 hrs/week The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? Up to 32 days of paid time off 14-16 paid holidays annually Potential for annual raises and profit sharing Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) 401K with up to 4% employer match Life and long-term disability insurance Your Impact as a Clerical Program Assistant As a Clerical Program Assistant, you will support daily operations by performing moderately complex clerical and administrative tasks, maintain confidential records, and respond to routine inquiries. Use office software and systems to ensure accuracy and efficiency while assisting staff in accordance with agency policies. Contribute to agency-wide process improvements and may support staff training. General clerical duties Uses multi-line telephone Provide reception coverage as needed Process Paperwork related to program or service recipients (e.g., billing, case notes, etc.) Data entry and tracking Processes Purchase Orders Schedule and/or attend meetings, including Program Assistant meetings Oversight program workflow Assists in management, data entry and maintenance of designated division records and student information systems Create systems to share information with program or division staff Process and disseminate information to program or agency staff Maintain and update all systems and processes for accuracy and as needs/requirements change Liaison to funders and/or other outside agency staff. Respond to inquiries or requests from students, participants, guardians, families or other agents, as necessary Create and process necessary reports on a regular basis, or as needed Gather eligibility and enrollment documentation Support program supervisors and staff Work with program administrators to create, update and disseminate routine informational documents to program or agency staff Communicate with program staff regarding regularly scheduled paperwork responsibilities Assist program staff with processing regularly scheduled paperwork responsibilities Process a variety of paperwork required by associated referrers or funders (this may include, but is not limited to amendments, report cards, prescriptions, evaluation requests, enrollment paperwork, etc.) Assist in the development and implementations of SOPs Work with program administrators to create, and/or update SOPs Develop SOP's as required. Monitor, develop and implement agency-wide systems and processes Assist in the development and implementation of agency-wide systems and processes (e.g., records management systems, reception) Monitor existing procedures and make recommendations for changes that would recognize greater efficiencies, by program or agency-wide Keep abreast of changing requirements, and make recommendations for modifications or revisions to existing practices, as necessary EDUCATION and/or EXPERIENCE: High school diploma or GED required Minimum one year experience in clerical capacity At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!