Order Processor

New Caney, TXOrder: 510085Order Type : Temp To Full-TimeOrder Department SkillsTake incoming purchase orders, create Quotes, Pick Tickets, and print product labels.Process customer Purchase Orders submitted by e-mail or phone.Enter the PO into the order processing data base system.Order information consists of:Product, quantity, pricing, Bill To, Ship To, delivery or pick up date, freight company information. Understand Freight Pre-pay and add, 3rd party freight billing, or collect, etc.Save documents to a Drop-Box folder and to the customer order profile (PO, Delivery Ticket, Freight Bill of Lading, tracking #'s, etc.Communicate with the customer by e-mail or phone with answers to questions about the product, pick up date, etc.Pass the order through the database system.Work with inventory control person, warehouse packaging person, facilities manager to co-ordinate the ready date with the customer.Customer RelationshipHandles incoming calls or e-mail inquiries from customers.Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller and e-mailer.Listen to customers' questions and concerns and provide answers or responses or escalate to a team member who can help you resolve the issue.Discusses products offered and ensures customer satisfactionWork with the team to stay updated on product knowledge and be informed of any changes in company policies.Computer SkillsComputer knowledge: Word, Excel, PowerPoint, Outlook, or G-Mail.UPS WorldShip (Process outbound labels on the computer)Update customer information in the database during and after the call/e-mail.Provides customer additional information about their orders (pick up numbers & times)Other Job RequirementsWelcomes visitors in person or on the telephone.Directs visitors.Set up and take down of conference room for meetings/conference calls (drinks, napkins, coffee, plates)Maintains security keeping doors locked & cameras up at all timesMaintains safe and clean reception area and officeContributes to team effort***** Special Skills neededTeam player orientedInterested in helping others to succeed in their job.Willing to help any team member.Detail oriented-dedicated to fulfilling orders accuratelyUnderstand the "Big Picture" of the company's philosophy to take care of the customer's needs to the fullest extent.Follow up -verifies that the order was filled correctly and ready for the customer as requested.SKILLS TESTING -Microsoft Word, Excel, Email managementPersonality-Assessment for job skills, personality best suited for specific jobs