Sr. Collections Specialist

Sr. Collections Specialist Jacksonville, FL (Onsite) 3-Month Contract JPC - 20239 Solugenix is assisting a client, a leading financial services company, in their search for a Sr. Collections Specialist. This is a 3-month contract opportunity based out of Jacksonville, FL (Onsite). The Sr. Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities. Also known as the Single Point of Contact (SPOC) within Loss Mitigation, you will act as the liaison for borrowers, guiding them through delinquency resolution and home retention or liquidation options. You will conduct both inbound and outbound customer outreach, analyze borrower financials, negotiate payment solutions, and ensure accounts remain compliant with investor, regulatory, and company requirements. This position requires strong judgment, advanced problem‑solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. As a subject matter expert, you will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing a wide range of tasks in a fast‑paced environment. Qualifications: High School diploma or equivalent, some college preferred. Typically requires a minimum of 3 years’ experience in collections, loss mitigation, or mortgage servicing. Excellent verbal and written skills with strong negotiation and active listening skills. Problem-solving, time management, and organizational skills. Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. Strong attention to detail. Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC). Able to thrive working in a fast-paced collaborative environment and manage multiple priorities. Strong computer skills including Microsoft Office applications. Strong knowledge of state and federal Fair Debt Collection Laws, US Bankruptcy Code, and bankruptcy procedures and regulations. Able to analyze and interpret complex documents to make sound decisions and recommendations. Able to interact and communicate with individuals at all levels of the organization. Responsibilities: Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries. Perform outbound and inbound collection calls to resolve delinquent accounts. Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options. Maintain accurate and detailed records of all customer interactions and account activity. Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes. Review accounts to ensure compliance with company policies, procedures, and regulatory requirements. Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $27/hour to $27/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About the Client Our client is one of the world's leading financial services companies based out of Jacksonville, FL. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.