French Bilingual Warranty Pre-Authorization Specialist (Remote)
About The RoleLocation: Remote – Wisconsin residentsEnvie de travailler de chez vous? Fluent in both French and English? If you have an analytical mind, enjoy working with people and know how an auto dealership works, this could be a rewarding opportunity for you!As a remote French Bilingual Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.What To ExpectYou'll work closely with automotive dealers on the pre-approval program.Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app. In cases where additional clarification is needed, you'll call the dealer to get things figured out. What You'll DoServe as an expert consultant to dealership service managers on warranty administration and service operationsProvide excellent customer service in French and EnglishAnalyze and identify warranty waste-reduction areasHelp make sure the client’s warranty policies, bulletins and procedures are applied consistentlySupport the client's brand quality managers and engineering teamsDeliver services that meet quality and productivity goalsOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeQuestions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.comChat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | Closed on some holidaysTA will respond to after-hours questions the next business daySkills For SuccessRequired SkillsHave an understanding of the automotive dealership environmentProfessional communication (written and spoken) and negotiation skills Excellent interpersonal skills Able to listen closely with attention to detailAnalytical and organizational skills, process-oriented approachA positive, self-starter attitude with a solid work ethic and ability to meet deadlinesComputer proficiencyTyping skills (at least 35 WPM) – take a free typing test! (direct link to test: www.typingtest.com) Eligibility RequirementsFluency in French and English (spoken and written)One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)High school diploma or equivalentAble to work the following hours:Monday - Friday8 a.m. - 6 p.m. Eastern time / 7 a.m. - 5 p.m. Central time / 6 a.m. - 4 p.m. Mountain time / 5 a.m. - 3 p.m. Pacific time Note: This role works some U.S. holidays and is off on some Canadian holidays Must be able to stick to the schedule reliablyNice to HaveExperience in warranty administration or a related professionRemote Work Requirements Wisconsin residentSecluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedThe Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.(direct link to video: https://mrly.info/h4b)Why Join Our Morley FamilyAt Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)About MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.Thank you for your interest in Morley.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7woClick here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpaClick here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy