Credit and Collections Manager, Surfacing

Essential Duties And ResponsibilitiesCredit ManagementDevelop and implement credit policies and procedures to assess customer creditworthiness.Review and approve credit applications, set credit limits, and monitor ongoing risk.Collaborate with sales and customer service teams to balance risk and revenueCollections OversightLead the collections team to ensure timely recovery of outstanding receivables.Design and execute collection strategies for delinquent accounts.Negotiate payment plans and settlements with customers when necessary.Reporting & AnalysisPrepare regular reports on aging accounts, DSO (Days Sales Outstanding), and collection performance.Analyze trends in payment behavior and recommend process improvements.Monitor KPIs and ensure compliance with internal and external audit requirements.Team LeadershipSupervise, train, and mentor credit and collections staff.Set performance goals and conduct regular evaluations.Foster a culture of accountability and continuous improvement.Systems & ComplianceMaintain and optimize ERP and credit management systems.Ensure adherence to company policies, legal regulations, and industry standardsCOMPETENCIES☒Analytical Decision-Making☒Learning & Development☒Communication☒Planning & Organizing☒Professionalism & Integrity☒Results Orientation☒Financial Management☒Risk-Taking/Creative ThinkingEducation And Experience5+ years of experience in credit and collections, with at least 2 years in a managerial role.Experience in manufacturing and/or construction operationsOther Skills And RequirementsStrong understanding of financial statements, credit score models, and collection laws.Excellent communication, negotiation, and leadership skillsProficiency in ERP systems and Microsoft Office Suite