Customer Service Representative

Customer Service Representative Nashville AreaJob Description237 Global is looking to add an ambitious and focused Customer Service Representative who wants to join a growing company to assist with our customer service and provide support to our team. The right candidate will have high levels of organization and follow up, and the ability to manage several different tasks at once. Our ideal candidate is someone who is detail-oriented and has a strong ability to prioritize. We’re looking for a driven person with a positive attitude, who can jump in and provide fantastic customer support. Position DetailsAct as support agent on company customer service platform, answering 50-100 inquiries per dayCompile lists of ongoing issues to share across the teamEnsure all projects are up to date in customer service platform backendEscalate customer service inquiries on an as-needed basisAssist customer service team with follow up Identify recurring issues and strategize solutionsAssist the customer service team with monitoring app boardsLeverage AI tools to provide customer service solutions Job RequirementsFull-time, in-office role (5 days per week)Open to flexible scheduleExceptional organizational skills with a strong ability to follow through on tasksHigh attention to detail, including strong proofreading capabilitiesProven ability to prioritize effectively and manage multiple projects simultaneouslyCollaborative team player who is also comfortable working independently in a fast-paced environmentEagerness to learn and grow professionallyFamiliarity with Google Workspace, Monday.com, and Shopify is a plus, but not requiredABOUT 237 GLOBAL237 Global is a tech, services, and VIP company focused on super-serving fans of musicians, athletes, and influencers. As a leading creator-tech business focused on revolutionizing the way A-list celebrities engage with their fans, 237 Global curates both virtual and in-person VIP experiences for their clients, as well as develops custom apps for creators, artists, and athletes. 237 Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.