Guest Experience Coordinator - Cafe Shift Lead

Cat & Cloud is looking for someone who loves teams, social dynamics, enjoys working toward goals, and sees how the details add up to amazing experiences. We are looking for a Guest Experience Coordinator to coordinate a cafe to deliver a world class Cat & Cloud experience. If you enjoy variety, working with urgency, energizing teams to accomplish goals, training, and finding ways to deliver world class experiences, keep reading. My responsibility is to ensure my team is working together as professionals to deliver a world class Cat & Cloud experience.Job SummaryThis job focuses on making connections with people and motivating them to achieve results. The ideal candidate must display poise and have an engaging, empathetic communication style to succeed in this job.The job requires strong communication skills and collaboration, and results are ultimately achieved with the help of other people. Someone in this role must have a sincere appreciation for people. They should understand what energizes their team and be able to speak to those motivating factors. This job requires working with a variety of people to create a guest focused ambiance. Since goals and desired results can quickly change, the person in this role must readily establish relationships with their team to drive them towards a common goal.They should be comfortable compelling others to see how their work connects to store goals and the company mission, whether a new process within the organization or a new product or service in the market.Job RequirementsEnsure these things are happening with highest regard to our Mission and Values through your teams every day.We are guest focused. We warmly welcome people into our space and are attentive to their needs. We never leave a wanting guest unattended. It’s not a clubhouse, it’s a party, and we're the hosts. We respect the time of our guests. We make it right. We find solutions, make it easy, fun, special, and memorable every day.Our space is our stage: Our cafes are photoshoot-ready environments. They are always organized, clean, and reset, inside and out. Our drinks and food are beautiful, delicious, and consistent: perfect temperature, texture, and plating. ResponsibilitiesTraining team members on Cat & Cloud standardsDaily team buildingCoordinating individual team members to ensure a collaborative team performanceAlignment on what it means to deliver on our Mission and Values, and work towards realizing the Vision through our team every dayTraining and upholding the quality of our products: recipes, flavor, presentation, consistencyHospitalityTeam engagementDelegating daily tasks and roles to the team or individual team members to achieve set Scrum goalsDelivering feedback to Operations Manager to ensure stocking of all necessary productsDelivering feedback around individual team member performance to Experience Manager to uphold Cat & Cloud's experience standardsReports To: Staging and Operations Team Leader, Guest Experience Team LeaderPay Range: $18.40 - $21.50/hour plus tips (an average additional $6.00/hour)Hours: Full Time (30-40 hours/week)BenefitsFree espresso, tea, drip coffee both on and off the clockFree bag of coffee with each paycheck40% discount on food and beverage, 20% discount on merchandise$20 gift card each month (does not accrue, use it or lose it)401k at 1 year of employmentPTO after 90 daysHealth Insurance after 60 days