Medical Phone Operator/Receptionist

Job Description Job SummaryWe are seeking a dynamic and dedicated Medical Receptionist/Phone Operator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, managing incoming calls with professionalism and compassion while providing exceptional administrative support. Your energetic approach will help ensure smooth clinic operations, accurate appointment scheduling, and efficient handling of patient inquiries. The ideal candidate will possess strong communication skills, a thorough understanding of medical administrative procedures, and proficiency with various electronic health record (EHR) systems to deliver outstanding patient service and support our healthcare providers.DutiesAnswer multi-line phone systems promptly, courteously directing calls and taking detailed messagesGreet patients and visitors warmly, ensuring a positive first impression of the clinicSchedule appointments accurately using EHR systems. Allscripts knowledge helpfulVerify insurance coverage and perform insurance verification to facilitate billing processesManage patient intake by collecting necessary information and updating medical records efficientlyMaintain and organize medical records, ensuring compliance with HIPAA regulations and confidentiality standardsSupport clinical staff with administrative tasks such as filing, faxing, copying, and data entryFacilitate communication between patients and healthcare providers regarding care plans or follow-up appointmentsEnsure all documentation is complete, accurate, and compliant with health information management standardsSkillsExtensive experience with EMR systems including Epic, Meditech, eClinicalWorks, or AthenahealthStrong knowledge of medical terminology, and insurance billing proceduresFamiliarity with HIPAA regulations to maintain patient confidentiality at all timesExcellent phone etiquette combined with active listening skills to handle diverse patient inquiries effectivelyBilingual abilities are highly desirable to serve diverse patient populations betterProven clinic office experience in a fast-paced environment with excellent organizational skills preferredProficiency in Microsoft Office Suite (Word, Excel) for documentation and communication purposesStrong attention to detail when reviewing medical documentation or care plansExceptional customer service skills to create a welcoming environment for patients and visitorsJoin our team where your energy makes a difference! We are committed to supporting your professional growth while providing a positive work environment that values your contributions. This paid position offers an exciting opportunity to be part of a dedicated healthcare community focused on delivering outstanding patient care through efficient administrative excellence.Company DescriptionWe are a unique, fast growing family practice.Company DescriptionWe are a unique, fast growing family practice.