Junior Customer Account Coordinator

Summary Work strategically to meet business goals and objectives by ensuring the customer have a positive experience through listen to customer concerns, answer customer questions, troubleshooting and provide information about the company's products and services. Ensure the growth of the BU. Job Location: On site Essential Duties & Responsibilities Customer Interaction: Answer customer emails and calls, acts as primary point-of-contact for day-to-day operations between SAFRAN and TIER 2 & 3 customer and provide order status to the customer in anticipation of customer needs by resolving and/ or escalating urgent customer request for resolution. Responsible to monitor the on-time delivery to their customers by monitor status and when applicable Order processing: Responsible to ensure sales orders are entered into ERP system and / or Other Support databases and submit for contract review to ensure is processed per negotiated requirements including quality and import and export requirements. Escalation: Escalate complex or unresolved issues to the appropriate departments or senior team members. Problem resolution: Handle and resolve basic customer service and billing complaints, such Support Warranty manager to follow contract obligations, track TAT and when applicable track payment of charge back to customer. Ensure collaboration and communication with the supply chain department to assess delivery options Record‑keeping: Maintain all required archives per SAFRAN record retention policy accordingly to the Quality Management System and Customer requirements. Responsible to update ERP system in a timely manner for all customer changes request and ensuring demand alignment is flow down with detailed order management. Product knowledge: Maintain up to date knowledge of company products and services to provide accurate information. Understanding of the D-Trade (Electronic Licensing System) and work with Trade Compliance to ensure all regulations are met to avoid delay in shipping. Assures compliance with all export control regulations- ITAR. Fundamental understanding of government orders rated. Fundamental understanding of FAA requirements for repair and PMA purchases. Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture. Assesses current practices for continuous process improvements. Perform other administrative duties as assigned. May be required to work extra hours, including evenings and nights, during business peaks, with regular and predictable attendance being essential. Basic Qualifications High school diploma or equivalent; a bachelor's degree may be a plus. Or minimum of 3 years' experience in Customer and/or Sales or similar industry. Strong verbal and written communication, active listening, and interpersonal skills. Experience on data entry. Experience with basic computer skills and often familiarity with customer relationship management (CRM) software and other office applications. Must adapt to various software programs. Flexibility. Knowledge/Skills Detail oriented. Proven problem resolution skills and resourcefulness. Agility to problem solving. Must be able to have a high level of organization while multi-tasking. Ability to manage multiple accounts and tasks concurrently. Capable of working in a deadline-oriented environment. Time Management skill. Team work skill. This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b (a) (3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered. #J-18808-Ljbffr