Monitoring Customer Care Rep 3

What You Will DoThe Monitoring Customer Care Rep position is an advanced customer service agent role which requires team members to handle specialized activity and accounts. Team members are responsible for all alarm signal processing and customer service inquiries including the utilization of special systems such as Video and Access Control Systems to perform interactive services. This includes Video Verification, Guard Tours, Building Management, Card access, Remote Arming and more. In addition to the JCI applications in use, a portion of the activity handled within the Special Operations group involves the use of 3rd party applications and web portal. As a member of this team, you will work within a dynamic environment that requires a high level of attention to detail and accuracy.How You Will Do ItAs a Monitoring Customer Care Rep team member, it is important to exhibit excellent communication skills, basic knowledge of computer applications, strong organizational skills and good decision-making skills. Being flexible and able to deal with rapid change at a moment’s notice is key. Special Operation team members must be able to handle alarms/calls proficiently and follow complex instructions accurately.RequiredWhat we look for6 months total EDO and CSG experienceHas scored a “Meets” or higher on previous 90 days monthly KPM’sFlexibility to perform other duties as assignedPreferredHas demonstrated proficiency in handling alarm and call inquiries90% or higher Quality Assurance performance previous 90 daysGood written and verbal communication skillsKnowledge of Microsoft office and other required programsCoaching and Corrective Actions are evaluatedHIRING HOURLY RANGE: $26.92 - $40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.