Benefit and Eligibility Worker (Human Service Specialist 3) NE Salem

Initial Posting Date: 09/11/2024 Application Deadline: 09/18/2024 Agency: Department of Human Services Salary Range: $3,776 - $5,232 Position Type: Employee Position Title: Benefit and Eligibility Worker (Human Service Specialist 3) NE Salem Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits – Join our Team in NE Salem! Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience providing customer service in a fast-paced environment while obtaining information for needed services, then this may be the position for you! Summary of Duties This position is part of Oregon Eligibility Partnership (OEP). OEP is part of the Oregon Department of Human Services. OEP provides direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash, and childcare benefits through the ONE eligibility system. Learn more here . As a Benefit and Eligibility Worker you will: Treat customers, stakeholders, partners, vendors and co-workers with dignity and respect. Conduct phone or in person interviews for Oregonians, collecting household details, current income, current resources, and other applicant information necessary to determine their social, habilitative, therapeutic, food, medical, and safety needs. Explain applicant rights and responsibilities during the initial application interview and when benefits are changed and renewed. Utilize all applicable forms, computer systems, tools, and resources to make eligibility determinations at intake, when an Oregonian renews benefits, and or when a recipient reports changes to household. Communicate eligibility decisions to applicants and send all required notifications within the appropriate time frame. Process data in a timely manner to ensure delivery of benefits and services. Minimum Qualifications Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes We are looking for candidates with: Experience developing collaborative relationships that foster trust, inclusivity, and respect with colleagues and community partners. Experience providing customer service through a diversity, equity and inclusion lens that exemplifies our Equity North Star values of inclusivity, equity, service and well-being. Experience applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance. Experience independently identifying, assessing and resolving barriers or inefficiencies in a business setting. Experience using time management, organization, and prioritization skills to meet deadlines. Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Working Conditions Work schedule is 8:00 a.m. – 5:00 p.m., Monday – Friday on-site at the NE Salem ODHS branch office; this is not a remote work or hybrid work position. Experience constant contact with the public, including contact with customers experiencing emotional and financial stress. Serve a diverse range of customers with compassion and professionalism through a trauma informed lens. May require sitting at a computer or telephone for prolonged periods of the workday. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package . Possible eligibility for the Public Service Loan Forgiveness Program . Employment Preference Veterans’ preference: Veterans’ preference information . How to submit your Veteran documents for preference . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Rosario Barbour. If you contact the recruiter, please include the job requisition number: REQ-165079. Email: Rosario.DelaCruz-Barbour@odhs.oregon.gov Phone (call or text): 503-701-1045