Administrative Support Representative

DealershipL0105 Lithia Home OfficeLithia & Driveway | Administrative Support RepresentativeWhy Join Our Team?At the heart of our business is a simple belief: every customer deserves to feel heard, supported, and valued. As a Admin Support Representative, you’ll play a key role in making that happen by serving as the bridge between customers and dealerships while also providing administrative support in partnership with legal counsel and internal teams.This is a highly visible, detail-driven role where your communication, follow-through, and critical thinking directly impact customer satisfaction and continuous improvement across the organization. You’ll gain exposure to cross-functional teams and contribute to meaningful work that improves both the customer and dealership experience.Location: Medford, OR (On-site)Compensation Range: $19.25-28.85/hr with a target of $19.25-23/hr starting payWhat You’ll DoServe as the key liaison between customers and dealership teams to resolve concerns efficiently and professionallyFollow up with customers within 48 hours to ensure clear communication, progress updates, and resolution pathwaysTrack, trend, and document customer concerns using Salesforce to identify patterns and opportunities for improvementPartner with internal stakeholders, including legal counsel and dealership leadership, to support administrative documentation and resolution processesDevelop and support continuous improvement initiatives by documenting observations and escalating recurring issuesWhat You'll Bring1 or more years of experience in a professional, customer-facing, or retail environmentStrong proficiency in Microsoft Office (Outlook, Excel, Word, Teams)Exceptional attention to detail and strong organizational skillsA strong sense of urgency and commitment to timely follow-throughExcellent communication skills, both written and verbalActive listening skills with the ability to de-escalate and empathizeCritical thinking skills with a solution-oriented mindsetStrong time management and ability to manage multiple prioritiesWe offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.