Director, Platform Client Experiences
Who we areAt MediaKind, we’ve reshaped the future of streaming video.As the world’s largest independent video technology company, and the leader in sports streaming, we power the most ambitious and demanding video experiences on the planet.Our cloud-native, software-defined solutions help the world’s leading streamers and broadcasters build, deploy and scale premium video experiences. From live sport and entertainment to mission-critical broadcast, we help them deliver every moment to audiences, everywhere.At MediaKind, innovation is driven by people. You'll join a global team of curious thinkers, problem-solvers, and builders who move quickly, collaborate openly, and are passionate about delivering technology that makes a real impact. We value ownership, practical thinking, and continuous learning, and we believe great ideas come from empowered teams.If you're excited by solving complex challenges, working alongside talented colleagues around the world, and helping shape the future of video, we'd love to build what's next together.Position OverviewWe're looking for a Director of Client Experiences to lead how audiences watch content on their favorite devices. MK.IO Platform provides modern video streaming services, with live and on-demand encoding, packaging, DRM and delivery, catalog and discovery, entitlements and rights, monetization, player SDKs and analytics. Our customers are the streaming businesses who put those experiences in front of viewers. You'll think like their viewers and build what our customers need to serve them.This is a hands-on product leadership role. You'll turn our platform strategy into a client experience roadmap, and work with the Director of Platform Tools, your counterpart on the product team, to make sure the backend services exist for what our customers want to build. Your job is to make our customers' applications faster to build, better to use, and ahead of what the market expects.Key ResponsibilitiesOwn and deliver the client experience roadmap across mobile, living room, web, and emerging screensWork with the Director of Platform Tools so the services and APIs behind great client applications get builtPush live forward: low-latency playback, start-over and catch-up, real-time messaging, and features like multiviewDefine entitlements that decide who can watch what: subscription tiers, pay-per-view, blackouts, and device limitsDevelop discovery and personalization across catalog, search, feeds and recommendationsGrow monetization on the client: ad-supported and FAST experiences, ad insertion, and subscriptionLead the client SDK portfolio across iOS/tvOS, Android and Android TV, Roku and webBuild out the MediaKind demo application that shows the art of the possible on our platformAdvise the world's largest streaming services on building modern applications, and bring what you learn backUse engagement and quality-of-experience analytics to decide what to build next, and show it workedMentor and grow the client experiences product teamSkills and QualificationsRequiredSolid experience (typically 8+ years) in streaming or OTT product managementHands-on experience building or running consumer streaming applications, and accountability for how they performedFluency across the device ecosystem: iOS and Android, Samsung Tizen, LG webOS, streaming sticks and consolesPractical experience with entitlements, rights, or monetization in streamingWorking understanding of adaptive bitrate streaming, HLS and DASH, DRM, low-latency live delivery, and player SDKsGenuine interest in what other streaming services are shipping, because you already watch this closelyCommunication skills to hold a technical conversation with an engineering lead and a business one with a CPOExperience mentoring product people, and a willingness to stay hands-on in a small teamLegal right to work in the UK, USA, or Canada. We are unable to offer sponsorship for this rolePreferredLive sports at scale, where the biggest matches bring the whole audience at onceExperience with ad-supported or FAST services and the ad technology behind themDelivering products to Tier-1 broadcasters, operators, or global streaming servicesBackground in B2B platform products, where your users are other product and engineering teamsFamiliarity with set-top environments and how those operators are moving to IPExposure to emerging devices such as Apple Vision ProLocationUK, USA, or Canada. Remote, with travel for customer engagements and industry events.BenefitsCompetitive salary and bonus structureComprehensive benefits packageMediaKindness Wellbeing Program and Family Friendly PoliciesOngoing training and professional development opportunitiesCollaborative and dynamic work environmentFlexible work arrangements, including remote work optionsJoin our team at MediaKind and be part of a dynamic and supportive environment where your contributions make a meaningful impact on our success.Here at MediaKind, we are dedicated to creating an inclusive workplace where we appreciate the unique skills, capabilities and perspectives that our people bring. We believe that diverse teams are better for our employees, customers and our business. Everyone’s identity, background and life experiences add to the MediaKind story, and we welcome all.