Travel Consultant - Remote VIP

Travel Consultant - Remote VIP at American Express Global Business Travel in Boise, Idaho, United States Job Description Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Do you have the precision, professionalism, and passion for quality were looking for a six month secondment role? As a VIP Travel Consultant for Amex GBT, youll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry - We offer great shift premiums for those who work alternative shifts and who have dual GDS experience Shifts: 24/7 and Monday-Friday 12:30pm - 9pm ET. Were most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT Were excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What Youll Do on a Typical Day + Advise and arrange travel for corporate business customers (both individuals and groups) in the US + Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services + Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations + Use of one of our Global Distribution Systems (GDS) + Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements + Use positive telephone service techniques and act on special customer requests + Prevent fraudulent callers from trying to book trips afterhours by following our security protocols. + Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What Are We Looking For? + Passion for excellence in client service, including proactive anticipation of needs + Native GDS expertise (Sabre, Apollo, Amadeus) + 3 + years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel. + Excellent professional communication (written and To view full details and how to apply, please login or create a Job Seeker account