Carrier Support Manager

Job Family SummaryCapacity operations professionals plan, coordinate, and optimize how CRST uses its equipment, drivers, and resources. They align capacity with customer demand to ensure on-time delivery and maximize profitability.Job SummaryThe Carrier Support Manager provides real-time shipment support during extended coverage windows to maintain continuity of service, proactive communication, and timely issue resolution. This role interacts with customers and carriers within CRST’s network to support daily execution while ensuring seamless handoffs to internal teams.LOCATION: Onsite in Cedar Rapids, IowaSCHEDULE: Monday-Friday (2:00-11:00 PM)Essential Duties And ResponsibilitiesReal-Time Coverage: Provide operational support during extended coverage windows to ensure continuity of service for active shipmentsTracking and Tracing: Monitor freight movement, identify potential delays, and communicate shipment status updates to internal teams and customers as neededRouting Support: Assist with routing, dispatch coordination, and resolving day-to-day shipment needs within established account parametersCustomer Interaction: Support customer communication to maintain visibility and address time-sensitive needs without owning customer relationshipsAppointment Coordination: Schedule, update, or adjust pickup and delivery appointments in response to changes in shipment statusIssue Escalation: Identify service risks and escalate urgent matters through proper channels to ensure follow-through by daytime teamsPerformance Monitoring: Monitor on-time performance and take appropriate action to maintain service standardsCross-Functional Coordination: Work closely with planning, operations, and account teams to maintain alignment on load status, exceptions, and next stepsSystem and Portal Management: Utilize CRST systems and customer portals to update shipment details and maintain accurate recordsShift Continuity: Document open items, service risks, and pending actions to ensure seamless transition to incoming team members Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needsRequirementsEducation: High school diploma or equivalentPhysical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.Industry Experience: Experience in transportation, logistics, or freight operationsCommunication Skills: Ability to provide clear, timely updates across internal and external partnersProblem Solving: Ability to analyze information, resolve issues, and take appropriate action in time-sensitive situationsSystems Knowledge: Proficiency in customer portals and transportation management systems Preferred QualificationsEducation: A two-year degree or applicable work experience with demonstrated successFreight Experience: Experience supporting live freight, routing, or service coordinationAttention to Detail: Ability to work consistently and accurately in fast-paced environmentsCollaboration: Ability to build relationships and maintain positive communication across teams Crst Core ValueSafety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and CommunitiesEeo StatementCRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.