Front Desk Staff - ASCEND South Side

Job Opportunity ASCEND staff are positioned to provide ASCEND customers and members with the best indoor climbing experience possible. OUR MISSION: ASCEND fosters an equitable, holistic, community-based, climbing, fitness, and yoga experience. We strive to provide the best climbing and fitness experience for our customers. From excellent equipment to knowledgeable staff, our gym will be a top-notch operation. The space will be one that fosters community and belonging, by being more than just a climbing gym: it's a "third place" where customers can feel just as comfortable as they do at their workplace and their home, and where our customers want to simply be. As a group of climbers that decided to start a gym, our values reflect a down-to-earth and authentic quality. Our gym is an extension of our love of a good day of climbing with a group of our closest friends that ends with storytelling around a campfire. We are committed to an active lifestyle. We realize that all around fitness is key to climbing well, which is why we nurture activities like yoga, cross-training, and cardio, and promote smart nutrition and ample rest within our gym and community. Our business will not just be run to make a profit, but to also be a benefit to its employees, members, the immediate neighborhood, and the region. We will seek to create a sustainable business model, focused on longevity and capable of growing morally and responsibly. We see ourselves as part of a larger climbing ecosystem within the communities of Pittsburgh, Western Pennsylvania, and America. We take our roles as climbing ambassadors very seriously, and we support causes that affect our sport such as land access, environmental stewardship, local legislation, and human-rights. Job Overview ASCEND staff are positioned to provide ASCEND customers and members with the best indoor climbing experience possible. This looks like providing excellent customer service to members and guests as well as cleaning to keep the facility looking good. While on shift and on-site, ASCEND Staff are expected to remain engaged with other staff members and customers to exude positivity and live by ASCEND's moral guidelines and brand expectations. While climbing experience is certainly recommended, it is not required. ASCEND firmly believes that specific skills can be learned, but that a positive and attentive demeanor is an important trait to bring to the table. Responsibilities and Duties Oversee waiver and membership agreements, all check-ins, and rental and retail sales Maintaining retail area - restocking and selling merchandise and gear Handling cash and credit transactions with accuracy and speed Assisting customers and providing excellent customer service Ensuring that rental gear is properly returned, cleaned, and organized Administering safety and orientation walkthroughs that include effective test-fall demonstrations, belay test-outs, and introductory auto belay lessons Keeping a watchful eye on customers' safety and enjoyment Completing cleaning and other facility maintenance tasks each shift Learning, understanding, and being able to speak to the different programs offered at ASCEND. Qualities and Experience Experience in customer service roles, working within a climbing gym, outdoor recreation, or related roles/fields Available to work a minimum of 2 shifts per week and weekend days are required Able to purposely fall from a minimum of at least 3 - 4 feet to display proper fall techniques, stand for extended periods of time, and lift & carry a minimum of 20 lbs but no more than a maximum of 50 lbs for an extended period of time. A positive attitude and demeanor Affinity for climbing, fitness, yoga, and community Evening and weekends are required. We are looking to fill evening shifts from 2-9p and 4p-12a weeknights and all shifts weekends. Salary $15 - $15 per hour