CUSTOMER SERVICE MANAGER

CanteenPosition Title: CUSTOMER SERVICE MANAGERPay Grade: 12Salary: $55,000 - $65,000Other Forms of Compensation: BONUS ELIGIBILITYGrowth. Opportunity. Excellence.Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.Come grow with us. We are Canteen.This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job SummaryKey Responsibilities: Responsible for site visits and client retentionAssist branches with grand openingsEnsure we are compliant with local and national account standards; review corporate compliance reporting Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)Coordinate efforts to improve the customer retention and client experience at the point of saleBuild retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenueDrive compliance to merchandising standardsAssess performance by location through audit reports (Quarterly District Evaluations)Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.Preferred Qualifications: A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable3 years driving experience required.Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.Route management, retail and merchandising experience is preferred Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).Food & beverage experienceExcellent communication skills requiredMust be able to travel to client sitesMust be passionate about providing world class service to our clients and customersMust be able to lift 50 lbs. on a consistent basis.Apply to Canteen today!Canteen is a member of Compass Group USAClick Here To Learn More About The Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis.Canteen maintains a drug-free workplace.Associates at Canteen are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdfCertain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Req ID: 1533035CanteenJulia Lari