Vice President - Fund Servicing Manager

Join our team and make a significant impact on our client service teams at JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies. As an Investment Book of Record (IBOR) Vice President in the Investment Middle Office Services (IMOS) team, you will be responsible for providing a premier service delivery and ensuring the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liaise with our clients and any associated financial organizations as required, to ensure any issues are resolved to the client’s satisfaction. Job responsibilities Play a lead role within the Global/Regional IBOR team and act as the client-facing point of escalation. Participate, represent and implement on the continued IMOS global strategy as required. Oversee large components of the daily operational activities essential to the construction and delivery of client reporting (IBOR). Manage daily operations of the team, including work allocation and capacity management, talent management as required. Build solid relationships with Client teams including Front Office, Performance & Risk, and Compliance teams. Work with management of global IBOR teams to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model. Partner with Relationship Management and help lead client service and due diligence meetings. Influence and build strong relationships across multiple levels of the organization. Be effective in working cross-functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery. Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements. Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes. Required qualifications, capabilities, and skills Experienced with reconciliations and transaction lifecycle management. Demonstrated leadership experience across process, risk and control within investment operations, including managing change. Excellent client-facing skills and communication style, comfortable dealing with key clients. Proven ability to lead teams across multiple locations. Extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments. Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload. Experience of investment operations (Trades, Cash and reconciliations). Excellent problem‑solving skills to identify, understand and address operational and technical issues. Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives. Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations. Preferred qualifications, capabilities, and skills Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance. Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations. Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences. Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions. Experience in mentoring team members and leading projects to achieve client and business goals. Demonstrated leadership experience across process, risk and control within investment operations preferably, but not necessarily, middle office. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. For more information about requesting an accommodation, visit our FAQs. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. #J-18808-Ljbffr