Luxury Client Concierge (High-End Resi AV, Lighting/Shading, Control, Networks)

Luxury Client Concierge (High-End Resi AV, Lighting/Shading, Control, Networks)Department: Service Employment Type: Full Time Location: North Salt Lake, UT (ATI) Reporting To: Scott, Director of Sales Compensation: $75,000 / year DescriptionYou Are:A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out. You Have:A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ. Your Location:Salt Lake & Park City, UT Your Clients: High-End Homes in the Park City area Your Schedule:Full Time (40hrs/Wk) Mon-Fri from 9:00am to 5:00pm Your Manager:Scott, Director of Sales ATI's Core ValuesOur Actions Matter Self Motivated Rise to the Challenge Strive for Excellence Positive and Fun Your Contribution to ATI:System Walkthrough & Training - Visit clients to demonstrate and ensure comfort operating system post install Structured Client Check-Ins: Stay in touch with the client to ensure satisfaction and answer questions System Upgrades: Guide clients through options that elevate their experience Support Plans: Know Client's plan and be able to sell/upgrade when needed Satisfaction: Deliver a "WOW" experience, each and every time. Deliver items of appreciation to foster goodwill and keep ATI front of mind Service Liaison w/ Decision Making - Be the bridge between the client and our service team. You are empowered to make the customer happy. Follow Up: Customer service calls, reviews, NPS scores ATI's Contribution to You:$75k OTE - Yup! Health, Dental & Vision Insurance Short- & Long-term disability 401K w/ 3% match $50K life insurance Paid Time Off 8 Paid Holidays Cell Phone Reimbursement