PM Front Desk Supervisor | Full Time

Description:Who We Are:At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.??Ideally situated across from the stunning and lush 40-acre California Capitol State Park - and surrounded by restaurants, shopping, and nightlife - our recently redesigned downtown Sacramento, California hotel places you in a serene urban oasis within walking distance of Capitol Mall, Crocker Art Museum, Old Sacramento Waterfront and more. Enjoy the expansive resort-style pool deck, savor an exquisite dinner beside an outdoor fireplace, or take in the city skyline views from the guest room.?The Opportunity:The PM Front Office Supervisor may perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. This position requires diplomatic skills and the ability to deal with people from different cultures and backgrounds. This position will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and Andaz brand standards, whilst meeting employee, guest and owner expectations.Responsibilities:Supervise daily front desk operations, ensuring consistent adherence to Hyatt brand standardsSupport team members through coaching, mentoring, and hands-on trainingHandle guest concerns with professionalism, empathy, and prompt resolutionManage billing, accounts, and financial reporting accurately and efficientlyUtilize Opera Cloud (or similar property management systems) to oversee reservations, check-ins/outs, and account reconciliationsServe as a point of escalation for complex operational issue and decision-making in the absence of managementFoster a positive, collaborative, and professional team environmentIdentify opportunities for operational improvement and implement solutions independentlyEnsure that checklists are completed dailyCover associate breaks during PM ShiftsEscalate guest and associate concerns to the Front Office Management team to ensure follow up is providedMust have PM and Overnight availability including Fridays, Weekends and HolidaysThe hourly compensation for this position is$25.55.Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.?Qualifications:Experience Required:Minimum 2 years of experience in front desk operations or guest service roleStrong billing and accounting skills; comfort with reporting and reconciliationProfessional demeanor and commitment to delivering exceptional guest experiencesExcellent leadership, communication, and coaching abilitiesAbility to prioritize, make decisions independently, and problem-solve using available resourcesExperience Preferred:Prior experience with Hyatt properties or other luxury/boutique hotelsProficiency with Opera Cloud PMSExperience training and developing front desk teamsPrimary Location: US-CA-SacramentoOrganization: Hyatt Regency SacramentoPay Basis: HourlyJob Level: Full-timeJob: Front OfficeReq ID: SAC002238Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.