Shift Manager (Retail/Gas)

Job Description As a Shift Manager at the Express, you will assists in planning, managing and directing retail store operations dealing with merchandising, selling, stocking, promoting and reordering of goods. Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory. Maintains compliance, as applicable, in loss prevention, accounting, money transfers, internal controls, environmental issues and EPA/environmental agencies/organizations policies, procedures, rules and regulations. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoW. So what can you expect as a Shift Manager ? Promote a positive team and customer centric cultureLead a culture of accountability through clear expectationsUtilize business knowledge to understand, troubleshoot and follow-up on opportunity areasEnsure customers have an extraordinary experience while shoppingGreet every customer with eye contact and smile in your authentic wayWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Able to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiativeAble to share brand knowledgeAble to lead teams to meet organizational objectivesAdditional Qualifications/Requirements: Excellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skillsPrevious retail management experience preferred Additional Qualifications/Requirements Regular Part-time: 20-34 hours per week, night, weekends, and holidays will be required. Responsibilities what will you do? forecast, order, stock and merchandise product (upon completion of training), ensure prompt reconciliation of store operations paperwork, ensure prompt, efficient and courteous guest service, maintain a clean, guest friendly environment in the store this position requires constant standing, bending and reaching with a moderate amount of manual dexterity. Frequent lifting of one to five pounds and occasional lifting of up to 40-50 pounds is required. Schedules are subject to change based on operational needs. Job Qualifications One year of retail experience in retail store operations within the last two years is required. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Major Duties Manage financial and operational duties. Evaluates and enhances customer service and customer satisfaction. Supervises, trains, develops and schedules associates for current positions and future growth. Perform other duties as assigned. Work Challenges Extended Duty Hours / Varying Work Schedules Shift Work 24/7 365 days/year Fuel Management Compliance within 3 months of assuming position Our Focus We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. Who We Are The Army & Air Force Exchange Service, also known as "the Exchange", is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.