2025-3007 | Puerto Rico Remote - Work from Home Customer Service Rep in a Contractor Role - Omni

Job Description Puerto Rico APRPlease apply from a laptop or desktop.Three things to DECIDE if contract work is for you:What Omni looks for in INDEPENDENT Contractors:Omni Platform Overview - Click to download & review BEFORE starting your application!Set your own schedule.Get paid. Enjoy the Freelance life.Work from homeNo hassles of commutingGain experience in different industriesCompetitive pay ratesOverviewAs a contractor, you'll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs.Schedule:Flexible work schedule options availableMajority of work hours are during weekdays and daytimeOpportunity to create a work schedule that works best for you (within client hours of operation)Earnings & Revenue:Contract earnings $12 per hourPay is determined by your phone call status when assisting customersAdditional incentives available based on client and performance metrics.Required Skills for Successful Contractors:Exceptional written and verbal communication skillsProven track record in customer service and delivering outstanding customer careKeen attention to detail with strong problem-solving skillsFriendly, empathetic tone, and professional demeanorSelf-motivated, proactive, and resourceful mindsetProficient in using technology, including computer applications and software.Technology & Equipment Requirements:Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)Wired USB headset with microphone for clear communicationHigh-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivityValid and up-to-date antivirus software installedSmart phone, Android tablet or iPad needed for authentication into client and Omni systemsWindows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)Work Environment Requirements:Quiet, uninterrupted spaceOrganized desk areaContractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your contractual relationship with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, workers compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.